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Assistant store manager: lead customer experience & team

Sheffield
British Heart Foundation
Assistant store manager
Posted: 10h ago
Offer description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.


The opportunity

Are you looking for an opportunity to progress in store management? We're looking for an Assistant Store Manager to join our home store team in Sheffield so we could be the perfect match!

Candidate must be fully flexible to work 9am to 5pm, 5 days a week including Weekends and Bank Holidays.


Responsibilities

As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence.

Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values. Our Assistant Store Managers contribute towards the success of their stores by:

* Ensuring highest standard of customer service
* Achieving targets
* Maintaining a high standard of visual merchandising
* Maximising sales through physical and digital channels
* Supporting with the recruitment and development of volunteers
* Achieving expectations within campaign activities
* Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life‑saving research.


Qualifications

* Experience in a customer facing role
* Supervisory experience
* Commercially driven to encourage new ideas
* Inclusive approach to developing teams
* Passion for delivering exceptional customer service and achieving the highest retail standards
* Results driven but with a recognition of right result, right way


Belonging at BHF

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.


About BHF

We offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer, and we achieve this by funding cutting‑edge research and innovation.


Benefits

We have a strong culture of internal progression and will actively support you to develop your career.

* 38 days annual leave (plus the option to buy and sell leave)
* Wagestream: claim early access to your wages as you earn them
* Holistic support leave of up to 10 additional days off each year
* Enhanced family policies (maternity, paternity and adoption leave)
* 25% staff discount
* Health cash plan (Dental, Optical, Therapies, etc)
* Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
* Pension with employer contribution of up to 10%
* Cycle to work scheme
* Discounts on gym memberships
* Discounts with a wide range of retailers


What do I need to know?

DBS Check: Any offer of employment is subject to a satisfactory DBS check.

Inclusivity Matters: We are committed to fairness and consistency. We use anonymous CV software during the application process.

Act Swiftly: Early applications are encouraged. We will be reviewing submissions throughout the advertising period and may close the advert early.

Sponsorship: We are unlikely to be able to sponsor applicants for this role as it does not meet the minimum salary criteria.

Adjustments to the recruitment process are available at either application or interview—contact the Recruitment team for support.

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