Location: The City Surgery, 187 City Road
Town / City: Cardiff
Postcode: CF24 3WD
We are seeking a friendly, organised, and professional GP Receptionist to join our busy and supportive team at a GP surgery in the heart of Cardiff. This role is essential in ensuring patients receive a warm welcome, timely assistance, and an excellent standard of care from the moment they contact or arrive at the practice.
Key Responsibilities:
* Greeting patients and visitors in a professional and compassionate manner
* Answering telephone calls, handling enquiries, and booking appointments
* Processing prescriptions, test results, and medical records
* Supporting GPs, clinical staff and management with admin tasks
* Managing patient confidentiality in line with NHS and GDPR guidelines
* Using clinical systems (Vision, Emis/OPTUM)
Requirements:
* Previous experience in a receptionist or admin role (NHS or healthcare preferred but not essential)
* Excellent communication and customer service skills
* Ability to work under pressure and handle sensitive situations calmly
* Competent in using computers and scheduling systems
* Reliable, punctual, and a team player
* Flexible and willing to adapt to a changing environment
What We Offer:
* A welcoming and supportive team environment
* NHS pension scheme eligibility (if applicable)
* Onsite parking
* Opportunity to make a real difference in your local community
We reserve the right to close this vacancy early if a suitable candidate is appointment before the closing date.
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