Receptionist / Front of House Administrator
Fixed Term Contract - 15 months
Reports to: Department Managers and Site Director
About the role
We are representing a well established organisation that is looking for a Receptionist / Front of House Administrator. You will be the first point of contact for visitors and callers and will help keep daily operations running smoothly. The role involves customer service and general administration support.
Key responsibilities
Front of house and communication
Welcome visitors and manage sign in
Direct visitors to the correct colleagues
Answer incoming calls and transfer them as needed
Take clear messages when required
Manage shared email inboxes and respond or forward messages
Distribute post and small deliveries
Make site announcements including emergency messages
Send customer satisfaction emails and track replies
Administration and business support
Scan and file documents such as job cards and proof of delivery
Manage petty cash and keep accurate records
Log customer transport requests on the company system
Check payment status of customers before delivery
Control access through the car park barrier
Carry out roll calls during site evacuations
Additional duties
Lock the reception area at the end of the day
Help update procedures and instructions
Manage basic stationery supplies
Carry out other tasks as requested
Working environment
This is a site based role in a production environment where temperatures may vary
No travel is expected
Compliance and standards
Follow company policies including quality health and safety environmental and anti corruption
Work in line with recognised standards such as ISO9001 AS9100 Nadcap REACH and COSHH
Keep the work area clean and organised
Skills and experience
Good standard of education
GCSE Maths and English preferred
Accurate typing skills
Basic IT skills including email Word and Excel
Good communication and organisation skills
Able to manage tasks and work on your own initiative
What we are looking for
A friendly and professional approach
Good attention to detail
A team player with a flexible attitude
Able to stay calm in a busy environment
Apply now, with your up to date CV!
We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions