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Repairs assistant

Ashford (Kent)
Temporary
Service Care Solutions
Assistant
Posted: 20 April
Offer description

Job title – Repairs Assistant Location – Ashford, TN23 Contract – Temporary for 3-6 months Hours – 35 hours per week Start Date: ASAP We are recruiting for a Repairs Assistant to support the delivery of responsive repairs and planned maintenance services within a busy housing environment. This role is heavily customer-focused, acting as a key contact point for tenants while ensuring repairs are raised, managed, and completed efficiently in line with council policy and service standards. Duties would include: Provide administrative and telephone support to the Responsive Repairs and Planned Maintenance Team, ensuring efficient service delivery across housing repairs. Act as a first point of contact for tenants, handling repairs and housing enquiries via phone and written communication Diagnose and raise repair orders, ensuring correct priority, contractor allocation, and cost control Resolve a high volume of enquiries at first point of contact using housing knowledge and internal systems Maintain accurate records of all customer interactions and repair activity Support Repairs Inspectors and Surveyors with coordination of works, tenants, and contractors Process contractor invoices, variation orders, and completion data within agreed limits Monitor and update asset and repairs data including compliance areas (e.g. asbestos, EPC, property attributes) Identify and prioritise cases relating to disrepa...

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