Administrative and Secretarial Support Provide administrative and secretarial support to the Emergency Floor team, including Consultants, Junior Doctors, Senior Nursing staff, and Ward Clerks, under the supervision of the Specialty Coordinator. Type clinical correspondence and referrals using audio dictation, ensuring they are checked, amended, distributed, and uploaded to electronic systems in a timely and accurate manner. Maintain and organise patient records and documentation, ensuring completeness, accuracy, and confidentiality at all times. Track and chase outstanding investigations and diagnostic results, updating relevant systems such as the Virtual Ward and communicating outcomes to appropriate team members.
Assist in the preparation, collation, and distribution of agendas and meeting papers, take clear minutes and maintain action logs for departmental meetings as required. Communication and Liaison Act as a point of contact for the department, handling telephone, email, and in-person enquiries professionally, sensitively, and with empathy where needed, particularly when dealing with distressed patients or relatives. Liaise effectively with internal teams and external contacts to facilitate smooth information flow, including Medical Records, Clinical Governance, IT, and other administrative staff. Escalate complex or urgent issues appropriately to senior staff.
Support patients and families with routine administrative queries, signposting or referring to clinical teams where necessary. Meeting and Record Management Support the smooth running of departmental meetings, ensuring meeting invites, Teams links, agendas, and papers are circulated in advance, and accurate minutes are documented and distributed after approval. Update and maintain departmental action logs, ensuring progress is tracked and outstanding actions are followed up as directed. Operational Support Monitor and maintain supplies of forms, stationery, and other administrative resources, ensuring areas remain tidy and well-stocked.
Assist with uploading, filing, scanning, and archiving of patient documentation, following Trust processes for electronic and paper records. Maintain awareness of and contribute to ongoing departmental audits and quality improvement initiatives by providing administrative support as required. Provide cover and support to Ward Clerks and other administrative colleagues to maintain continuity of service during periods of absence. Professional Conduct and Development Demonstrate behaviours in line with Trust values at all times, treating colleagues, patients, and visitors with professionalism, courtesy, and respect.
Undertake mandatory and role-specific training, engaging in appraisal and supervision processes to identify and work towards personal development goals. Contribute to creating a positive and collaborative working environment and support the effective functioning of the Emergency Floors administrative service Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered.
We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.