Overview
We\'re looking for an Induction Facilitator to join the Employment Affairs Unit at Sizewell C. This is a customer-facing role responsible for supporting the smooth running of the Sizewell C Induction Centre and ensuring new starters have a positive, efficient onboarding experience. You\'ll play an important part in helping contractors and workforce partners mobilise safely by managing data, coordinating the induction journey and supporting day-to-day operations at the centre. This role sits at the frontline of the project. You will be one of the first people inductees meet when joining Sizewell C, setting the tone for professionalism, safety and excellent customer service.
Why Join as an Induction Facilitator
As an Induction Facilitator, you\'ll play a key role in shaping the first impression every new worker has of Sizewell C. This is a unique opportunity to work in a fast-moving, people-focused environment where your organisation, communication and customer service skills truly make a difference. You\'ll be supporting an innovative induction model that blends digital content, immersive sessions and safety led messaging, giving you the chance to contribute to an industry-leading experience. If you enjoy helping people, solving problems, working as part of a supportive team and being at the centre of a major project\'s workforce operations, this role offers variety, impact and plenty of professional growth.
What You\'ll Be Doing
* Carrying out the day to day administration required to run the SZC Site Induction and onboarding process.
* Supporting inductees throughout their onsite induction and helping contractors navigate WIMS.
* Maintaining accurate records in WIMS and ensuring data meets regulatory standards.
* Providing customer service through shared inboxes, reception activities and phone queries.
* Helping facilitate the blended, digitised induction experience that showcases our construction safety culture.
* Liaising with internal and external stakeholders to resolve issues promptly in a fast-paced environment.
* Ensuring induction sessions run smoothly, timelines are followed and any concerns are escalated appropriately.
* Working flexibly within a dynamic team, supporting continuous improvement and adapting to evolving project needs.
Essential experience and skills
* Strong administrative experience with at least two years in an office environment.
* Excellent IT skills including Microsoft Office, with the ability to confidently learn new systems.
* Experience using CRM type systems.
* Excellent customer service and interpersonal skills.
* Ability to work in a fast paced, changing environment with strong attention to detail.
* Flexible, organised, proactive and able to prioritise effectively.
* Confident communicator with the ability to engage with people at all levels.
Desirable but not essential
* Experience using WIMS or Salesforce.
* Experience onboarding in a large, regulated or security focused environment.
* Knowledge of large infrastructure project practices.
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