Overview
As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. You may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
Responsibilities
* Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns
* Great communication and rapport building to translate professional terminology into language understandable to patients
* Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
* Ability to work as part of a team, with colleagues across the whole store
* Ability to work under pressure and handle challenging situations in a fast-paced retail environment
* Confidence, passion, drive and enthusiasm
* Knowledge and understanding of optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards store targets
* Arrange and maintain the store’s look and feel, keeping it organised and stocked, to provide a visually appealing environment for customers in line with store marketing guidance
What we are looking for
* Provide excellent customer service with personalised assistance
* Strong communication and rapport-building skills
* Attention to detail in maintaining records and recommending products
* Team player with the ability to collaborate across the store
* Ability to work under pressure in a busy retail setting
* Confidence, enthusiasm and a proactive attitude
* Understanding of optical products and services and ability to inform and promote them to support store targets
* Maintenance of an appealing store environment in line with marketing guidance
What you get
* Sales and performance-based bonus
* Targeted incentives
* Life Assurance - 2x basic annual salary
* Free eyewear annually from day one of joining
* Opportunities to get involved in the OneSight EssilorLuxottica Foundation
* Discounts for friends and family
* Employee Assistance Program for confidential support
* 33 days annual leave, increasing with length of service; option to buy or sell holiday
* Flexible health-related benefits (Health Cash Plan, Additional Life cover, Critical Illness, Dental Plan)
* Opportunity to join company-wide knowledge sharing and internal collaboration
* Flexible lifestyle benefits (Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, Cycle to Work)
About Vision Express
We are Vision Express — with over 550 stores across the UK and Ireland. We operate in various locations from city centre flagship stores to smaller village stores. We are part of the EssilorLuxottica family, the global leader in eyewear design, manufacture and distribution. Our priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, among others.
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