Job overview
Emergency services are receiving increasing volumes of calls for individuals presenting with acute mental health issues in the community. A significant proportion of emergency services resources is being used to support individuals struggling with their mental health, who often present with complex issues that require further assessment and ongoing support. The Mental Health Urgent Triage Team (MHUT) is a partnership between Pennine Care Foundation Trust, Greater Manchester Mental Health (GMMH) North-West Ambulance Service (NWAS), and Greater Manchester Police (GMP). You will be based within the clinical hub in NWAS and will have training in the use of the EOC software systems.
Main duties of the job
The post holder will work with local mental health and emergency services providing an ageless offer to ensure that mental health vulnerability is considered and triaged. High quality information and clinical advice is provided when an individual comes in contact with, or to the attention of, GMP and NWAS where it is believed the individual may be experiencing mental health crisis and require support. The post holder will support the Clinical Manager in carrying continuing professional and managerial responsibility for their clinical area. Contributing to the maintenance of the overall service standards. The post holder will demonstrate an attitude which respects and values service users’ and their carers.
The Practitioners’ base will change rotationally to include NWAS EOC base in Central Manchester and potentially the Middlebrook site. Subject to review, there will be an opportunity to support the Mental Health Joint Response Cars (MHJRC) based at GMP Central Park North Divisional Head Quarters.
The service operates 24/7 7 days a week, 365 days per year and practitioners will need to work within a 24-hour shift pattern. As we are part of the urgent care pathway within GMMH there will be a face-to-face element within this role and you will be expected to participate in other community interventions including acting as first responders, this will involve assessing service users in their homes or community environment. The service is constantly evolving.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
See attached detailed job description and person specification:
Staff benefits
1. Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
2. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
3. Excellent pension
4. Cycle to work scheme
5. Salary sacrifice car scheme
6. Wellbeing programme
Person specification
Education
Essential criteria
7. Registered RMN
Desirable criteria
8. Leadership/Management training
Experience
Essential criteria
9. Experience of working within urgent care services
Desirable criteria
10. Understanding of urgent care services across GM including mental health liaison, community mental health teams and home based treatment teams
Knowledge
Essential criteria
11. Good understanding of mental health legislation and safeguarding
Desirable criteria
12. Experience of the interface between public services.
Skills and Abilities
Essential criteria
13. Demonstrate sound leadership qualities and an understanding of management styles Understanding of quality and change in the clinical setting
Desirable criteria
14. Ability to identify and support the management of risk and clinical concern
Skills and Abilities
Essential criteria
15. Demonstrate a commitment to respecting and displaying the Trust Values at all times
Desirable criteria
16. Flexible approach to working
The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.
Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.
Use of Artificial Intelligence (AI) when writing job applications
A candidate may utilise the help of AI when writing job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.
We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.
Sponsorship
We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click .
If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.
The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it.
Do you have experience outside the NHS?
We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment.