Membership Sales and Services Representative
The YMCA of Regina is a non‑profit, Imagine Canada‑accredited charity committed to fostering strong kids, strong families, & strong communities. As Regina's leading values‑driven organization in health, leadership, & personal development, we deliver impactful programs across three core service areas: Health & Fitness, Community Development, & Childcare.
We are looking for a full‑time enthusiastic, customer‑focused professional to join our dynamic team. As a Membership Sales & Services Representative, you will be the welcoming face of the YMCA, helping members feel supported & informed from their very first visit.
Key Responsibilities
* Actively promote & sell YMCA memberships.
* Conduct tours for prospective members.
* Follow up on leads from guest passes, day passes, & online inquiries.
* Provide exceptional service to members, guests, & program participants.
* Respond to inquiries in person, via phone, or email.
* Register members for programs, lessons, & services.
* Maintain accurate member records & update databases.
* Handle monetary transactions & balance cash drawers.
* Maintain cleanliness and organization of the front desk & lobby areas.
* Demonstrate YMCA core values: Respect, Kindness, inclusiveness, Well‑Being & Integrity.
* Support fundraising and community engagement initiatives.
Availability Requirements
This position is based at our Northwest (Rochdale) location. Availability to work the opening shift (5:15am – 1:45pm, Mon‑Fri).
Qualifications
* Previous sales and customer service experience preferred.
* Attention to detail & accuracy in data entry.
* Strong interpersonal & communication skills.
* Ability to resolve member concerns & conflicts effectively.
* Current Standard First Aid & CPR/AED (Level C).
* Clear Criminal Record Check with VSC.
The YMCA of Regina is proud to be an equal‑opportunity employer. If you’re committed to excellence and passionate about making a difference in your community, we encourage you to apply. Please send your resume, three professional references, and your availability to: careers@regina.ymca.ca.
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