Job Title
Customer Support Operator
Hours
4 on 4 off rotating shift patterns (6am-6pm, 11am-11pm, 6pm-6am)
Salary
£13.45 p/h; uplifts apply to unsociable hours worked
What is in it for you
* A competitive salary
* A friendly and supportive team
* Training, career development and progression
* Overtime opportunities
* A great selection of benefits including access to online GP services, share options and discounts, and free on-site parking
Main Duties
* Managing high levels of incoming and outgoing telephone calls to both clients and branches
* Utilise software to ensure required monitoring and compliance standards are met
* Work as part of a monitoring team liaising with different branches nationally
* Follow correct procedures for incident reporting and real‑time monitoring
* Communicate effectively with team members and others
* Carry out work safely and diligently, complying with Health & Safety policies and procedures
* Undertake additional duties as required by management
* Comply with IS 27001 standards and procedures
* Meet individually set KPIs
* Stay current with system information, changes and updates
What We Are Looking For
* Excellent interpersonal skills, able to work on own initiative and as part of a team
* Ability to work in a fast‑paced environment
* Ability to manage workload to meet team deadlines
* A willingness to learn and develop, showing a high level of commitment and professionalism
* Knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
Desired Experience
* Alarm receiving centre
* Call centre
* Customer service
Essential
Applicants must have a 5‑year checkable history. Must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
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