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Job Overview
Amazon is a highly data-driven company passionate about its customers. Ensuring customers receive their orders on time and with quality is vital. The processes at our Fulfillment Centers (FCs) are largely manual, involving many associates. A critical role is that of a Process Associate, who mentors and guides associates to meet customer expectations by following standard work practices, keeping safety and quality in mind.
Job Responsibilities
1. Manage daily shift operations, including:
* Administrative management of associates
* Job allocation to associates
* Monitoring and mentoring associates on productivity, quality, and safety
* Monitoring counts and resolving queue issues
1. Ensure shift quality and implement action plans
2. Develop and execute training and development plans for associates
3. Conduct daily 4M and 5S audits at workstations
4. Act as a stand-in for the Area Manager when needed
Basic Qualifications
- Fluency in speaking, reading, and writing in English
Preferred Qualifications
- Experience with Excel
Additional Information
We are committed to an inclusive culture that empowers all Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application, interview, or onboarding process, please visit this link for more information. If the country or region you are applying in is not listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected categories.
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