This job is with London & Country Mortgages, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Fun, rewarding and with the opportunity to develop and grow your career. That's life with L&C Mortgages, the UK's leading fee free mortgage and protection broker with over 160 awards to its name.
Join us and you'll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From 'The Extra Mile' colleague nominations - recognising those who go above and beyond, your birthday off and our fabulous Perkbox membership, this is a place that really gives back on the effort you put in.
Right now, we are seeking a creative and detail-oriented Marketing Executive to join our bustling Marketing team. This role is central to creating and delivering personalised customer communications that enhance the experience for both new and existing customers, ensuring the right message reaches the right customer at the right time.
The role
The position focuses primarily on the creation, delivery and performance measurement of customer newsletters, alongside the development and maintenance of automated and triggered customer communication workflows. You will plan and write engaging, compliant content for email and SMS campaigns, build comms using approved templates, and use segmentation and personalisation to ensure messaging is targeted and relevant. A/B testing and performance analysis will be key to continuously improving engagement and outcomes.
Working collaboratively with the wider Marketing team, you will contribute to the annual campaign calendar and support multi-channel campaign delivery. Operating within a regulated environment, you will balance creativity with strict adherence to FCA, ASA, GDPR and PECR requirements, ensuring all communications remain compliant, accurate and on brand. You will also document customer journeys and conduct thorough testing and quality checks on workflow updates, to strive for continuous improvement.
About You
You will have at least 1-2 years' experience in a marketing role with a focus on content and communications, OR experience gained within financial services in a marketing, customer service or administrative capacity, coupled with a strong desire to develop your career. You bring excellent written and verbal communication skills, a keen eye for detail and confidence working within brand guidelines to produce compelling and engaging content. Ideally, you will have experience in email marketing, including content creation and campaign deployment, along with familiarity with analytics tools and email marketing platforms, but you're also eager to learn and further develop your skills.
Experience of using CMS systems like Salesforce Marketing Cloud or Adobe Campaign would be beneficial but not essential.
You're comfortable working on your own initiative, but you also thrive as a collaborative, supportive team player with stakeholders across the business. Flexible, proactive and calm under pressure, you enjoy working in a fast-paced, high-growth environment where priorities can shift quickly and are able to organise and prioritise effectively. You will need to be keen on compliance, following necessary established processes and an element of applying caution and risk mitigation within our regulatory requirements.
You may have a marketing qualification or you may be self-taught, but either way you'll have demonstrable experience and be able to evidence your achievements in communications, content writing and email marketing.
Why join L&C?
We care about our customers, but our employees are what make the magic happen. We're always ready to listen and do what we can to make L&C even better for those receiving and providing our services, so working with us means being part of an environment of respect and equity. We're entering an exciting period and it's a great time to join us, we're already the UK's No.1 online mortgage broker but we don't want to stop there.
Joining L&C Means
24 days starting annual leave, plus your birthday & bank holidays off non inclusive of your holiday allowance
Perkbox benefits hub (comprehensive discounts, perks & wellbeing support)
Buy Holiday scheme
Electric Car Scheme
Company pension & Death in Service cover
Employee assistance & wellbeing programmes
Annual Summer & Winter parties and team led social events
much more
At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.
FCA Certification Regime & Conduct Rules
L&C is classified as an "Enhanced Firm" under the FCA's Senior Managers and Certification Regime (SM&CR). This role will officially fall into the "Conduct" element of the regime, meaning you'll be personally subject to the five FCA Conduct Rules if successful in your application. You may already be aware of these, but don't worry if not. If successful in securing the role training will be provided.