Job Description
Role Profile: Floorwalker
Reports To: Training and Support Manager
Duration: 5 weeks
£19.33 Per Hour UMBRELLA
1 day Paid Online Induction to take place either 28th or 29th May- Work to begin onsite 1st June.
Purpose of the Role
To act as an on-site and virtual guide during the transition from Zoom to Microsoft Teams, helping colleagues understand new features, adopt best practices, and feel confident using Teams for collaboration and meetings.
Key Responsibilities
Be proactive with a visible and approachable presence to answer how to questions (not technical troubleshooting)
Deliver demos via Microsoft Teams both in person and for remote colleagues using pre-defined scripts and presentation decks
Explain differences between Zoom and Teams (meeting setup, chat, collaboration tools)
Share tips and best practices for effective use of Teams
Encourage engagement and confidence in using Teams for daily work
Record all assistance provided to colleagues
Skills & Experience
Strong knowledge of Microsoft Teams features and functionality
Ability to communicate clearly and educate users in a friendly, non-technical way
Familiarity with Zoom to explain migration differences
Comfortable presenting and engaging with both in person and remote audiences via Teams
Excellent interpersonal and facilitation skills
Qualities
Supportive, patient, and approachable
Positive attitude toward change and adoption
Collaborative and proactive in engaging colleagues