Your newpany
You will be joining a growing and forward-thinking professional services organisation with a strong presence across the UK and Ireland. Known for its collaborative culture and modern approach, the business works closely with SMEs to provide trusted financial and advisory services.With continued growth and investment in people, the finance function plays a key role in maintaining strong client relationships and supporting business performance. They are now looking to appoint a Credit Controller to join their Cardiff team on a hybrid basis.
Your new role
As a Credit Controller, you will play a key role in managing client accounts and ensuring the timely collection of outstanding debt, while maintaining strong client relationships.Your responsibilities will include:
1. Managing and monitoring outstanding balances across client accounts
2. Chasing overdue payments via phone, email, and writtenmunication
3. Negotiating payment plans with customers where required
4. Allocating payments and reconciling customer accounts
5. Investigating and resolving payment discrepancies and queries
6. Supporting monthly reporting on aged debt, cash flow, and payment trends
7. Working closely with internal teams to resolve credit-related issues
8. Ensuring processes align withpany credit control policies and procedures
This is a hands-on and relationship-focused role, offering exposure to both transactional processes and stakeholder engagement.
What you'll need to succeed
9. Previous experience in credit control, accounts receivable, or collections
10. Strong understanding of debt collection and credit management processes
11. Excellentmunication and negotiation skills
12. Ability to handle difficult conversations professionally
13. Strong attention to detail and organisational skills
14. Good working knowledge of Excel and finance systems
What you'll get in return
15. Hybrid working model
16. 25 days annual leave + bank holidays
17. Buy/sell holiday scheme (up to 30 days)
18. Christmas business closure
19. Life assurance (4x salary)
20. Enhanced pension and family leave policies
21. Employee Assistance Programme
22. Access to a flexible benefit platform (health, dental, cycle to work etc.)
23. Supportive and collaborative working environment