National Account Director UK Wide
Job Overview
* Lead the strategic account management team for one of our contracts consisting of several facility managers, technical managers, support staff and projects teams, to ensure resourcing, management, and deployment of an account strategy to achieve longer term growth, margin & income objectives and long-term strategic relationships to support the future of the business.
* The role is aligned to a Mitie key account, involving multiple service lines and where the opportunity for the development of the relationship with the client is significant. As a result of the size of the account, impact and business partnerships, client is expected to deliver growth, leading to additional opportunities & services being provided as the contact progresses.
Main Duties
* Lead, coordinate, integrate, and manage resources to ensure they are of appropriate quality (whether people, financial, or assets) and are developed to meet strategic direction, standards, and requirements.
* Develop policies, plans & approaches and ensure these are implemented effectively for the Account such that resources are in place to operationalise the strategy and deliver targets & objectives over the planning cycle.
* Ensure development & deployment of best-in-class account strategies, plans, approaches & techniques including forecasting, capability & skills development, recording, reporting & product knowledge across an account management team to ensure income attainment & future growth consistent with volume & margin objectives for the strategic account.
* Ensure effective planning and coordination of resources to deliver contract requirements for planned & reactive maintenance, working with client representatives to achieve efficient access arrangements.
* Deliver positive net promotor scores with the customer, ensuring regular experience surveys in line with Mitie policy.
* Promote and manage positive social value within the account in accordance with commitments made as part of tender responses and Mitie best practice.
* Manage project & sales pipeline, work with marketing teams to secure required income and growth.
* Manage delivery performance & achievement, work with contract managers to ensure contract and account services are delivered consistent with terms of the contract and anticipate income for the contract.
What we are looking for
* Have extensive experience in Facilities Management leadership positions, managing multi-disciplinary teams.
* Possess excellent communication skills and be able to engage at a c-suite and strategic level with clients
* Able to influence and drive team performance through collaboration and empowerment, ensuring the teams' capability is maximised
* Have a good level of experience in Hard Services, preferably including Critical Environment Management as well as complex mobile delivery
* Have a track record of delivering business growth in contracts and within adjacent services.