Social network you want to login/join with:
Service Designer (6 Month FTC), Swindon, Wiltshire
Client: Nicholson Glover
Location: Swindon, Wiltshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Our client is a national law firm with a local heart. They are more than lawyers and financial experts – they help people navigate life’s ups and downs.
Recognised among the Best Workplaces for Wellbeing, they champion diversity, sustainability, and community investment. Here, your voice shapes tomorrow’s client experience.
As a Service Designer (6-month FTC), you’ll be the expert driving better client journeys. Using insight and research, you will:
* Lead workshops, map journeys, and identify how to remove friction.
* Transform pain points into plans, blueprints, and tangible improvements.
* Influence teams across Client Experience, Insight, Marketing, and Change.
* Champion the client’s voice in meetings from senior leadership to frontline services.
* Monitor trends and competitors to ensure the firm stays ahead.
* This is strategic, hands-on work. You’ll manage multiple projects, validate ideas with real feedback, and embed meaningful change that clients can feel.
The ideal candidate will have:
Strong experience in service design with a proven record of transforming customer journeys.
Expertise in design thinking, journey mapping, and simplifying complex processes.
Experience in professional services, law, or financial sectors.
Please note, we are seeking someone who can start immediately or by August at the latest.
#J-18808-Ljbffr