Overview
You will be responsible for providing support to the administration team and medical secretaries. Duties will predominantly include prepping medical notes, filing documentation to ensure patient notes are complete and up to date, and various admin/reception duties as per the job description. The ideal candidate will have a good level of IT skills; knowledge of NHS computer systems would be advantageous; however, training will be available.
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. We have entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire. We are committed to values that support compassionate, accountable, respectful, and integrity-driven care.
Responsibilities
* Reception for Outpatients, Eye Casualty, Ward and Orthoptics; taking calls and supporting the Eye Casualty Triage.
* Book all outpatient follow-up appointments required for less than six weeks from the current appointment.
* Greet patients attending all clinic appointments efficiently and courteously.
* Ensure that all patient information on the electronic patient record (Camis) is up to date and correct by checking the contact details, recording at least two telephone numbers at each patient interaction.
* Answer telephone enquiries in an appropriate manner within agreed limits and escalate patient concerns where appropriate.
* Maintain good written and verbal communication with clinic staff and other staff such as medical secretaries.
* Liaise with other hospital departments, GPs and other health care professionals.
* Ensure outcomes are inputted at the end of a patient7;s consultation, escalating where no or inappropriate outcomes have been written on the outcome form at the time of appointment.
* Assist in requesting copies of notes, investigations and results internally and from external health care organisations; assist in the search for missing notes.
* Provide general administration duties as required by the department: locate, collect, deliver and prepare clinic notes; filing; photocopying and posting documentation.
* Provide cross-cover within the administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in appraisal.
* Use the electronic patient administration system (Camis) to access patient details, update information and make follow-up appointments.
* Assist in the training of new members of staff.
* Other information: carry out other duties as reasonably requested by line manager; adhere to NHS Constitution duties, the Trust values, professional codes, and Trust policies; undertake mandatory and role-specific training as required.
Qualifications
* Good level of IT skills; knowledge of NHS computer systems would be advantageous; however, training will be available.
Additional Information
The post-holder will be expected to work to Trust-wide objectives and standards; to adhere to policies and procedures, and to undertake training as required. The job description reflects present requirements and may be amended following consultation. The Trust aims to reach reasonable changes by agreement. This role may involve working within Northampton General Hospital and related sites to deliver services across the University Hospitals of Northamptonshire. The post may be affected by changes as part of organisational restructuring or service development. The description includes statements on equality, diversity, and inclusion and acknowledges the Trust’s commitment to promoting vacancies to all communities. The position may close early if sufficient applications are received.
#J-18808-Ljbffr