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Job Title: Revenue & Reservations Manager
Location: Glasgow
Employment Type: Full-Time
Overview:
The Address Glasgow is a leading hospitality provider, dedicated to offering exceptional guest experiences through superior service, modern amenities, and strategic growth. We are seeking an experienced Revenue & Reservations Manager to oversee our hotel’s revenue optimization and reservations process, ensuring that every aspect is meticulously handled to drive maximum profitability.
Key Responsibilities:
Forecasting and Revenue Optimization
* Monitor daily, weekly, and monthly room bookings and occupancy trends, providing detailed reports to management.
* Analyse historical data, market conditions, and competitor performance to forecast future demand and optimize revenue.
* Develop accurate and timely occupancy and revenue forecasts, including weekly segmentation forecasting reports, to inform hotel management decisions.
* Collaborate closely with the group revenue management team to adjust room rates and promotions based on demand forecasting insights.
Online Travel Agency (OTA) Management
* Update OTAs with current offers and promotions, ensuring they reflect the best deals to attract potential guests.
Reporting and Analysis
* Conduct daily reporting on availability and pick-up rates to maintain optimal occupancy levels.
* Develop and implement effective revenue management strategies to optimize room rates.
* Monitor market trends, competitor activities, and demand patterns to identify revenue growth opportunities.
* Utilise data to forecast future demand and adjust pricing strategies accordingly.
Email and Guest Management
* Manage multiple email inboxes, responding to guest inquiries promptly and professionally.
* Ensure all websites are up to date with accurate images and descriptions of the hotel’s offerings.
* Handle group inquiries, pricing, and strategic planning for seamless guest experiences.
Reservation and Inventory Management
* Ensure payment and rooming lists are received prior to guest arrival and communicated efficiently with the reception team.
* Manage inventory and availability, keeping reservations updated in line with company procedures.
* Work closely with the Front Office to facilitate smooth check-in and check-out processes for guests.
* Quote and Manage all group books and leases with group bookers
Collaboration and Training
* Collaborate with the sales team to develop promotional offers and packages that drive revenue.
* Conduct regular revenue meetings with department heads to ensure cohesive communication and strategic alignment.
* Utilise revenue management systems and tools to generate comprehensive reports for informed decision-making.
* Train and mentor team members on revenue management best practices and procedures.
Qualifications:
* Proven experience in revenue management, reservations, or a related role in hospitality.
* Strong analytical skills with the ability to interpret data and market trends.
* Proficiency in revenue management systems and tools.
* Excellent communication and team collaboration skills.
* Ability to manage multiple tasks and prioritize effectively.
What We Offer:
* Competitive salary
* Opportunities for professional development and career advancement
* A dynamic, collaborative working environment in the hospitality industry
We invite enthusiastic individuals who are ready to take on the challenges and rewards of hotel management to apply for this opportunity today.