MMP Consultancy is seeking a Head of Responsive Repairs on behalf of a Local Authority in Bristol to stabilise, improve and lead a high‑impact housing repairs service covering occupied homes and voids.
This is a 6-month ongoing contract with a day rate up to £850pd inside of IR35 over a 5-day working week. Travelling to local sites and a strong office presence is essential, with working from home offered at a later stage with odd, agreed days as opposed to structure each week.
This is a visible leadership role with real responsibility. The successful candidate will own day‑to‑day repairs performance, contractor delivery, customer experience and standards for re‑lets while shaping longer‑term service improvement.
Responsibilities:
Deliver all aspects of a responsive housing repairs service including the improvement of empty homes. Includes surveying, works diagnostics, scheduling, contractor management and customer care.
Lead service area and work as part of Housing Service Management team.
To provide confident leadership and clear management across wide-ranging services to ensure the effective strategic development and operational delivery of those services.
Ensure the provision of warm, safe and secure homes that meet defined standards.
Deliver a high-quality housing repair service to citizens and customers.
Deliver homes for re-letting to defined standards and timescales.
Requirements:
Significant knowledge and experience of developing strategy, service delivery, leadership and management of multi-disciplinary teams and projects, multi-budget management, change management and performance improvement.
Thorough knowledge and understanding of procurement and contract negotiation in designing services and developing strategies. Ability to drive value for money and quality services from contracts.
Experience of managing and developing services to improve outcomes for citizens and customers.
Ability to lead and manage, inspiring and motivating people across a whole service.
Ability to manage performance effectively and to hold all team members to account.
Ability to plan and manage all finance and budgets to meet performance targets.
Ability to actively contribute to innovation and to take analytical approaches to solving complex and challenging problems.
Experience of using digital technology to deliver and improve services.
Experience of working in complex and diverse organisations.
Ability to cope well with and overcome ambiguity through use of effective change management approaches.
Ability to work effectively and credibly with diverse and complex stakeholders.
Highly-developed advocacy, negotiation and presentation skills