About this RoleThis Hiredesk Manager role sits at the heart of the branch operation, supporting the Branch Manager and ensuring the rental desk runs smoothly every day. You will help coordinate people, processes, and customers, while stepping into a leadership role whenever the Branch Manager is away. Support the Branch Manager with day to day team coordination and people management responsibilities. Ensure high levels of customer service across the rental desk, supporting customers, drivers, and visiting personnel. Oversee the administration of rental activity including booking forms, rental agreements, breakdown reports, and invoicing. Maintain accurate systems and documentation, including customer details, insurance records, and mileage updates for servicing. Work closely with local dealers and repair agents to organise servicing, maintenance, and repairs for vehicles. About YouYou enjoy being the person who keeps things organised, running smoothly, and moving forward. Whether you have worked in hire desks, rental operations, fleet administration, or customer service environments, you know how to keep customers happy while supporting a busy team. Comfortable managing multiple administrative and operational tasks in a fast paced environment. Confident supporting a team and stepping into leadership responsibilities when needed. Strong communicator who enjoys dealing with customers, drivers, and colleagues across the business. Organised and detail focused when managing documentation, records, and operational systems. Not sure you tick every box? That is okay, we value potential and transferable skills, so we encourage you to apply anyway About UsDawsongroup is one of the UK’s leading asset rental businesses, supporting supply chains with commercial vehicles and specialist equipment. Operating for over 90 years as a business and over 50 years in asset rental, we continue to grow while staying true to the values that shaped us. Work for a respected organisation with long term investment in people and infrastructure. 2x Life assurance scheme. Funded training and internal progression opportunities across the UK and internationally. 24 days standard leave allowance Birthday plus Bank Holidays up to 10 days extra (time served and purchase scheme) Wellbeing support, seasonal gifts, cycle to work schemes, and long term incentives. Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. About Your FutureThis role offers the opportunity to build a long term career within the asset rental industry. You will gain exposure to branch operations, customer management, and fleet coordination while developing your leadership capability. Develop operational and leadership skills within a busy branch environment. Work closely with senior management and sales teams across the business. Gain exposure to rental operations, fleet coordination, and customer relationship management. Access funded training and clear internal progression pathways. If you want to take the next step in your career with a business that genuinely invests in its people and believes in developing potential, we would love to hear from you. At Dawsongroup we believe our people are our greatest asset, join us and see where your career could take you.