Job title: Apprentice IT Support Technician Salary: Up to £22,000 per annum Location: Swindon Contract Type: FTC 18 months plus set up period if required
The Apprentice IT Support Technician role is an entry level position designed to develop practical IT support skills through structured on the job learning and formal apprenticeship training.
The role supports the day to day operation of IT services, working under supervision to provide first line technical assistance to internal users. The apprentice will learn how to build, configure, provision and maintain end user devices, support mobile and collaboration tools, and follow established IT service management processes.
This is a customer facing role supporting approximately 130 internal users, with a strong focus on learning good service habits, security awareness, and professional behaviour.
Role Responsibilities
Provide first line support for incidents and service requests relating to end user devices, software, and telephony, escalating where required in line with agreed procedures
Assist with the setup, configuration, and deployment of laptops, mobile devices, and peripherals for new starters and existing staff
Support basic troubleshooting of hardware and software issues on Windows devices and Microsoft applications
Assist with user account administration as part of starter, mover, and leaver processes, following documented procedures
Help manage access to business systems such as Microsoft 365, SharePoint, Salesforce, and other internal applications, under guidance
Maintain the IT build room and storage areas, ensuring equipment is organised, safe, and accurately recorded
Assist with maintaining the IT asset register, including devices, licences, and serial numbers
Support basic email security and mobile device tasks under supervision, including following guidance on phishing and security incidents
Learn and follow information security policies, data protection requirements, and acceptable use standards
Record all work accurately using the service desk system and follow agreed IT processes and SLAs
Actively participate in apprenticeship training, reviews, and assessments
Continually develop technical and professional skills, seeking feedback and learning opportunities
Carry out other reasonable duties as required to support the IT Operations team
Flexibility to adjust responsibilities as required from time to time by management.
Continually look at ways to make improvements to systems, processes and procedures.
Strive to live the BCS' values and support our purpose.
The content and reporting lines detailed in this job description may be reviewed and changed from time to time to reflect organisational requirements.