Job summary
Newport Pagnell Medical Centre is looking to recruit patient navigators to join our team. You will be required to work 21 hours per week between Monday to Friday over four days and be available on the fifth day to provide cover if needed. You will also be required to cover Saturday morning shifts on a rota basis.
We offer a comprehensive training programme to all our patient navigators where you will initially receive 1-1 training, followed by ongoing support from your trainer and team leaders.
There is more to this role than answering the phone and making appointments. In this essential front-line role at the practice, our patient navigators help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
We are looking for patient navigators to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.
Main duties of the job
1. Greet patients, doctors & visitors in a polite & friendly manner
2. Answer the telephone promptly & courteously
3. Make appointments using SystmOne
4. Administer the procedure for repeat prescriptions
5. Open & sort all the Medical Centre post
6. Ensure the smooth running surgeries and clinics
7. Arrange hospital appointments
8. Receive specimens ready for pathology laboratory collection
9. Deal with general enquiries helpfully & efficiently
10. Collate, sort & deal with paperwork from GPs & other Practice staff
11. Inform patients of test results
12. Support colleagues in maintaining an efficient & friendly team atmosphere
About us
You will be based in excellent premises in the town of Newport Pagnell, with close links to Milton Keynes and the M1 motorway. We offer a wide range of services:
13. Rated as Outstanding by CQC
14. Part of a primary care network
15. List size 21,500+
For further information please contact, Wendy Kerr, HR Manager 01908 619749. Visits to the practice are welcome.
For more information regarding our practice, please visit
Job description
Job responsibilities
Ifyou would like to find out more information about this role, please see theattached job specification.
Person Specification
Qualifications
Essential
16. none
Experience
Essential
17. Greet patients, doctors & visitors in a polite & friendly manner
18. Answer the telephone promptly & courteously
19. Make appointments using SystmOne
20. Administer the procedure for repeat prescriptions
21. Open & sort all the Medical Centre post
22. Ensure the smooth running surgeries and clinics
23. Arrange hospital appointments
24. Receive specimens ready for pathology laboratory collection
25. Deal with general enquiries helpfully & efficiently
26. Collate, sort & deal with paperwork from GPs & other Practice staff
27. Inform patients of test results
28. Support colleagues in maintaining an efficient & friendly team atmosphere