Role Responsibilities Joining the Groups Team for 2 hotels within Klarent Hospitality - Hilton Edinburgh Carlton and Doubletree by Hilton Glasgow Central Ownership of a range of group bookings, from enquiry through to delivery Direct engagement with clients to ensure all needs are met Collaboration with the Operations Teams to deliver successful results Reporting to the Cluster Groups Manager Base location of Glasgow or Edinburgh will be considered Would you like to work for a company that gives you: £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up. Rewards your hard work by offering you the below team benefits when you join us: Meals provided whilst on shift Sales incentives and initiative rewards Discounted / Free use of leisure facilities – “Hotel specific” Free Car Parking – “Hotel specific” Stays in our hotels at discounted prices or Even free stays in our hotels as one of our rewards & recognition incentives, Opportunities for your personal development within the Hotel Group Brand Portfolio Fully funded apprenticeships – T&C’s apply Annual Holidays entitlements inclusive of Bank Holidays Opportunity to buy additional holiday entitlements Pension enrolment Does the below sound like you? Passionate and willingness to learn Positive attitude and someone who makes our guests smile Genuinely friendly and caring Enjoys working as part of a team A highly professional telephone manner and excellent communication skills Outstanding administration and organisational skills Ambitious and hard working Good communication and excellent grooming standards Ability to work morning, afternoon/evening, and weekends Deliver exceptional customer experiences all the time Is the Group Reservations Executive role for you for you, do you have you the skill set and experience to take on this role? then what’s stopping you? Klarent Hospitality are recruiting for an Group Reservations Executive We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth. The Role: Group Reservations Executive you will be able to convert, quickly, inquiries into contracted business Respond, positively, to sales inquiries to develop future sales leads Identify sales leads, as appropriate and act upon them Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation Provide prompt and efficient service while maintaining the hotels brand standards