Job Summary
We are seeking a dedicated and experienced Hotel Manager to oversee the daily operations of our establishment. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring that all guests receive exceptional service. This role requires a proactive approach to managing staff, maintaining high standards of guest services, and ensuring the smooth running of hotel operations.
Responsibilities
* Lead and manage hotel staff, providing guidance and support to ensure excellent guest services.
* Oversee daily hotel operations, including front desk management, housekeeping, and maintenance.
* Develop and implement policies and procedures to enhance operational efficiency.
* Monitor guest satisfaction levels and address any concerns or complaints promptly.
* Manage budgets and financial reports, ensuring profitability while maintaining quality standards.
* Foster a welcoming environment by promoting a culture of hospitality among all team members.
* Ensure compliance with health and safety regulations as well as hotel policies.
Experience
* Proven experience in hotel management or a similar role within the hospitality industry.
* Supervising experience is essential, with the ability to lead a diverse team effectively.
* Strong background in guest services, demonstrating an understanding of customer needs and expectations.
* Experience in human resources functions is advantageous for managing staff relations.
* Multilingual or bilingual skills are highly desirable to cater to our diverse clientele.
* A solid understanding of hospitality trends and best practices is preferred. If you are passionate about delivering outstanding service and have the experience necessary to thrive in this role, we encourage you to apply for the position of Hotel Manager.
Job Type: Full-time
Pay: From £16.00 per hour
Expected hours: No less than 25 per week
Benefits:
* Employee discount
* On-site parking
Work Location: In person