Job summary
To carry out associated Reception and clerical duties, such as maintaining accurate filing systems, receiving post, managing diaries, and scanning patient notes if required.
To keep waiting areas tidy and patient information materials up to date.
To undertake the role's duties in the event of a major incident in your department (e.g., the ED Major Incident Process).
Attend appropriate meetings as required by the role's line manager.
Main duties of the job
1. To liaise with wards, clinical staff, GPs, and Trust support staff in person, via telephone, and email as necessary.
2. To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties.
3. To escalate patient queries, capacity issues, and general concerns to the line manager or relevant clinical staff as appropriate.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with over 13,000 staff and more than 100 clinical services across 10 sites, serving a population of over 500,000 in South West England. Rated 'Good' by the CQC, we are committed to delivering excellent care, advancing research, and fostering innovation. Our hospitals are located in Bristol and Weston; join us to enjoy city life or seaside living with easy access to the South West's attractions. We are dedicated to safeguarding children, young people, and vulnerable adults, and promoting diversity in our workforce.
Date posted: 02 May 2025
Pay scheme: Agenda for change
Band: Band 2
Salary: £24,169 per annum
Contract: Permanent
Working pattern: Part-time
Reference number: 387-DT5274-TJ
Job locations: Bristol Children's Hospital, Upper Maudlin Street, Bristol, BS28BJ
#J-18808-Ljbffr