Overview
Join to apply for the Service Desk Analyst role at The Access Group.
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. is central to our success and how we give our customers the freedom to do more of what’s important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging collaboration and connection in one of our thriving offices. We commit to developing people, work with you to progress your success plan, and provide opportunities to accelerate your career. In addition to a competitive salary, you’ll enjoy 25 days holiday (increasing with length of service), a matched pension scheme, and a range of benefits to suit you. There is also one charity day allocated to support a cause you care about.
About you
The role of the Service Desk Analyst is to primarily assist the customer to find the solution to any problem or question they need help and guidance with. We can turn a customer’s bad day into a good day by providing a first-class service that really makes a difference! If you’re an experienced Service Desk Analyst who can provide first-class technical support and advice, this is an excellent opportunity to progress your career.
Day-to-day responsibilities
* Handle incident management by receiving and logging calls and emails, categorizing incidents, and escalating them when needed. Keep customers updated on the status and resolution of their issues.
* Troubleshoot and resolve technical issues with operating systems, hardware, and applications on desktop devices, including telephony issues.
* Fulfill user requests by creating and maintaining user accounts, managing shared drives and permissions, and updating the ITSM (IT Service Management) Support Tool with accurate information.
* Apply IT Service Management processes such as incident, service request, problem, change, and asset management, ensuring databases are accurately maintained.
Your skills and experience
* At least one year of experience with PC technology, including Windows OS and MS Office.
* Experience supporting, maintaining, and configuring desktop devices.
* Familiarity with the ITIL framework and mobile device technologies.
* Experience with Windows Server and Citrix environments.
About The Access Group
The Access Group is one of the largest UK-headquartered business management software providers. It serves more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, the USA, and APAC, empowering employees to focus on what matters. Its cloud solutions and integrated AI software across multiple Access products transform how business technology is used. Access employs approximately 8,500 people, driving product innovation and customer service excellence.
We are committed to creating a welcoming and inclusive environment where everyone can thrive. If you’re excited about this role, you might be the perfect fit for us. We believe in equality for all and the transformative power of diversity.
Join our vibrant team, love what you do, love how you live, and be authentically you. Let’s make a difference together.
Love Work. Love Life. Be You.
Role details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Accounting/Auditing and Manufacturing
* Industries: Technology, Information and Media
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