Commercial Account Manager - Manchester & Surrounding Areas
Location: Remote & Field Based
Reporting to: Area Director
Salary: £40,000 - £50,000 + £15,000 OTE (uncapped) & company car
As the UK’s largest choice of properties for sale and to rent, our aim is to give everyone the belief they can make their move. To help us achieve this, we’re looking for an Account Manager to join our team.
The Role
We are looking for people ideally with experience of both new business development and account management, to focus primarily on targeting and acquiring commercial agents in a designated geographical area, to advertise their commercial properties on Rightmove. In addition, we need you to account manage and grow both newly acquired customers and existing customers so that the overall business goals of additional advert numbers and product saturation on site are achieved. This required revenue growth is expected to be achieved through persuasive face to face activity. You will possess the drive to overachieve KPI’s and relish the challenge of both professional and personal development within a new business sector at Rightmove.
What you'll be doing
1. Achieving individual sales revenue targets & activity
2. Owning the sales cycle from lead generation to generating and converting new business opportunities through dedicated prospecting
3. Managing the customer base to deliver first class account management with quality regular & timely review meetings. Upselling with Rightmove’s product suite.
4. Ensuring that all accounts have a clear understanding of Rightmove products & pricing structure, and to deliver value- added solutions against their business
5. Interpreting data and information in review meetings with customers enabling them to better understand their business and the market/s within which they operate.
6. To liaise with internal support functions such as Customer Services and Finance to ensure smooth management of the billing & administration process for your customer base, plus the provision of any supporting sales
7. Work closely with your Telephone Account Management (TAM) and New Business Telephone Consultant (NBC) to maximize opportunities in your patch
8. To attend monthly national/regional meetings
9. To manage the day-to-day relationships with external parties in support of company objectives and
10. To drive the satisfactory resolution of customer queries and disputes, g. in relation to invoice queries.
11. To be a positive role model & ambassador of Rightmove company values and
12. To take responsibility for self-development to support the achievement of personal objectives. Help to drive and support your team around you.
What you'll bring to the role
13. Has proven outstanding sales and negotiation skills, and consistent over achievement of targets
14. Demonstrates excellent relationship-building
15. High conversions and thrives from closing New business
16. Excellent objection handling skills
17. Maximises time effectively, to insure optimum appointment levels
18. Account Management experience (appx 30 % role requirement)
19. Capability to get through the toughest of gatekeepers
20. Shows resilience and tenacity when the going gets tough
21. Experience working in a multi-product environment
22. Ability to make tailored recommendations based on customer’s
23. Excellent Geographical planning, to optimise appointment levels
24. Solid business acumen and a good level of industry knowledge
25. A strong belief that ‘good enough is never good enough’
26. Structured, disciplined, energetic, committed to individual and group improvement
27. Able to challenge ideas and ask probing questions
28. Is a problem solver with the ability to take ownership and resolve issues
29. Must be confident using a PC, particularly competent with Microsoft Word, Excel & Powerpoint
What’s in it for you
People are the foundation of Rightmove – we’ll help you build a career on it.
30. Competitive compensation package.
31. Cash plan for dental, optical, and physio treatments.
32. Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
33. 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
34. Contributory stakeholder pension.
35. Life assurance at 4x your basic salary to a spouse, family member other nominated person in your life.
36. Paid leave for maternity, paternity, adoption, and fertility.
37. Travel Loan, Bike to Work scheme, Rental Deposit Loan.
38. Charitable contributions through Payroll Giving and donation matching.
39. Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and move.
Still not sure?
We want to be part of creating a more diverse, equitable, and inclusive workplace for all. We’re excited to hear about your experience as well as how you will contribute to our overall culture. So, even if you feel like you don’t meet all the requirements, we would still really like to hear from you!
About Rightmove
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
Despite this growth, we’ve remained a friendly, supportive place to work with employee #1 still working here! We’ve done this by placing the Rightmove How’s at the heart of everything we do. These are the essential values that reflect our culture and include:
40. We create value…by delivering results and building trust with partners and consumers.
41. We think bigger…by acting with curiosity and setting bold aspirations.
42. We care deeply…by being real, having fun, and valuing diversity.
43. We move together…by being one team - internally collaborative, externally competitive.
44. We make a difference…by focusing on delivering measurable impact.
We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!
If all of this has caught your eye, you may well be a Rightmover in the making!
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As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.
At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.