Job Advert: Customer Service Administrator
Location: Glasgow (WFH)
Salary: £23, per annum
Contract Type: Permanent
Working Pattern: Full Time (Monday to Friday, 9:00 AM - 5:00 PM)
Our client is currently seeking a dedicated Customer Service Administrator to join their team in Glasgow City Centre.
This is an exciting opportunity to become part of a dynamic organisation that values client satisfaction and sales excellence.
Key Responsibilities:
1. Manage existing and new customer relationships to ensure high levels of client satisfaction and encourage repeat business.
2. Upsell products during client interactions to maximise sales opportunities.
3. Efficiently handle incoming inquiries via a centralised mailbox, ensuring prompt and accurate responses.
4. Issue quotations to customers, maintaining accuracy and compliance with company guidelines.
5. Liaise with clients regarding lead times, updates, and order statuses.
6. Track sales leads and inquiries, maintaining accurate and updated records.
7. Handle inbound calls from customers, addressing queries, tracking orders, and managing parts/returns.
8. Communicate with suppliers to ensure orders are processed within agreed timescales, fostering effective communication throughout.
To Succeed in This Role, You Should Have:
9. A confident and professional telephone manner with excellent communication skills.
10. The ability to thrive in a fast-paced sales environment, meeting targets and deadlines.
11. A customer-focused attitude, always aiming to provide the highest level of service.
12. A genuine drive and ambition to achieve exceptional results for clients.
13. Excellent MS Office skills, particularly proficiency in Excel.
Location Note: The office is conveniently located just a 5-minute walk from Glasgow Central train station. As our client is a Glasgow based organisation they would ideally like the candidate to be based in Glasgow or the surrounding areas.
Training: Initial training for this role will take place in Glasgow City Centre for 3-6 weeks to ensure you are fully equipped for success before moving to work fully from home.