About the Role Job Overview Empower Your Team - By developing a team of high-performing colleagues who are dedicated to our mission of providing customers with a unique shopping experience, you work to achieve targets and deliver exceptional service. Enhance Customer Experience - You actively work with your management team to achieve and maintain our key customer service priorities, and guide colleagues to achieve superior store presentation and customer satisfaction. Expand Our Reach - Your involvement in daily operations is crucial for your store's success and is key to achieving and maintaining our vital customer service priorities. Package Description Salary & Hours £33,545 FTE 44 hours per week Employee Benefits Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements. Contributable company pension scheme 10% store discount at all our retail stores Death in Service Benefit Long service recognition scheme Access to our in-house training programmes delivered face-to-face and through our online learning platforms MyHB colleague benefits platform with access to: Discounts UK wide on retail, leisure, hospitality venues Employee Assistance Programme with 24/7 confidential counselling and advice line Low cost voluntary insured health cash plans and cancer cover Minimum Criteria to Apply Experience of supervising small to medium-size retail teams in a fast-moving retail environment to achieve a high weekly sales target Demonstrate the following competencies: Prioritise and organise work Customer focus Communicate effectively Manage teams Problem solve Develop talent Commercially astute