Were looking for a driven and people-focused Regional Delivery Manager to take ownership of delivery performance across a key region. In this fast-moving role, youll lead, coach, and inspire a team of Community Delivery Managers to deliver an outstanding customer experience, while ensuring our courier network remains cost-efficient and engaged. This is a role where youll balance strategic oversight and hands-on leadership - from shaping budgets and managing courier capacity, to building strong relationships with unions, depots, and internal stakeholders. Youll play a critical part in delivering our service promise, keeping operations running smoothly, and driving continuous improvement across your region. This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us! Interested? Take a look below to understand what youll be doing as Regional Delivery Manager: Taking responsibility for regional performance targets and customer satisfaction by coaching and guiding a team of Community Delivery Managers. Influencing, delivering, and forecasting the regional budget and cost controls (courier fees, contractor spend, ad-hoc payments, team expenses, and overrides), ensuring profitability and cost efficiency. Maximising service coverage through effective recruitment, retention, engagement, and change management of self-employed couriers. Leading resource planning for couriers, working with Resource Planners to ensure full coverage and stable delivery capacity. Driving courier performance through your team to ensure success in a 7-day operation. Overseeing the delivery unit estate in your region, including procurement, location management, and service provision in partnership with Delivery Unit Controllers. Building and maintaining a positive, professional relationship with the GMB union, ensuring Evri remains a leader in recognising and supporting self-employed couriers. Developing strong, collaborative relationships with depot leaders (especially the Depot General Manager) and internal stakeholders to ensure a seamless end-to-end parcel journey. Owning customer complaint escalations and ensuring swift resolution through collaboration with Customer Services and leadership of your team. Still interested? Great News! We are looking for: Current UK Driving Licence. Proven ability to coach, support, and motivate teams. Strong problem-solving skills and ability to plan effective contingencies. Previous success in leading agile, high-performing teams. Knowledge of the self-employed courier model. Experience of setting and managing a budget. Confident negotiator with adaptable communication style. At Evri, we know we only grow if our people do too. Thats why were committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves. Were on a journey to better represent the customers we serve around the UK. Were committed to removing barriers and ensuring that every person at Evri is valued for who they are and what they bring to our business. We are Evri. Where everyone is welcome. Were excited for the future. Lets deliver it together.