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Technical support officer

Bury St Edmunds
Permanent
Bury Council
Technical support officer
Posted: 9 February
Offer description

Overview

The post is a career graded post within the Development Management Planning Team. We are seeking a Planning Technical Support Officer. The post is career graded (from Grade 4 to 8) depending on experience. The team is responsible for the receipt, validation and issuing decisions relating to planning applications and provides key support to Planning Officers, Enforcement Officers and the Head of Service in delivering the objectives of the adopted Development Plan and LETs Strategy. The team aims to ensure development supports the Borough's economic, environmental and social development and makes Bury a great place to live, learn, enterprise and grow. The team is busy and has been recognised nationally and regionally as an award-winning Team by the Royal Town Planning Institute.

Normal hours of work are 37 per week, with a usual business week. Depending on service requirements, you may be required to work on a rota basis.


Responsibilities

* Register new applications, investigate site histories, prepare evidence for case officers, and produce one-off plans and documents for case assessment.
* Produce statistical reports relating to cases, maintain case files, and carry out duties to support the team in processing planning applications, appeals and working with customers and professionals.
* Support Planning Officers by inputting information on planning databases and where it becomes web-published; generate communications to the public, Councillors and businesses.
* Read and understand plans where possible, and contribute to the development process.
* Work with accuracy, dedication and strong teamwork to meet deadlines and maintain professional standards.


About you / Qualifications

* Interested in starting a career in planning with opportunities for progression through graded work streams to become an experienced Planning Technical Support Officer.
* Experience with Microsoft IT packages, back-office systems and GIS is used in this role.
* Ability to stay abreast of changes in relevant legislation, policy and procedure related to planning work.
* Support planning officers by reading, inputting and managing information on planning databases and communicating with the public and professionals.
* Reading and understanding plans is advantageous; a genuine interest in the development process is desirable.
* Essential qualities include accuracy, dedication and good teamwork; ability to work under pressure and meet deadlines.


Working environment and expectations

We work in a fast-paced environment; the service values professionalism and collaboration to deliver high-quality planning outcomes.


About Bury

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory Disclosure and Barring Service (DBS) check. Safer recruitment procedures apply, and please ensure your application/CV covers full employment history with any gaps explained. Successful candidates will be asked to provide relevant references for the past ten years; character references will not be accepted. We are unable to offer sponsorship at this time.

As a Corporate Parent, ensure that the work and services you deliver consider our care-experienced young people, promotes their life chances, empowers them to influence policies and decisions, champions their rights and supports their growth.


Benefits of working for Bury Council

For details of benefits, please visit the council’s page. We support employees to work with agility where appropriate for the post and service requirements. We are committed to equality, valuing diverse skills, abilities and experiences. We guarantee an interview for disabled people, looked-after children/care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.


Next steps

For an informal chat regarding the role please contact:

Head of Service – David Marno on 0161 253 5291 or Team Leader – Helen Leach on 0161 253 5322.

Interviews will be held in March 2026. Date to be confirmed.

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