About the Role
Are you looking for a meaningful role in a company that delivers products and solutions which can significantly improve lives? We are looking for a Project Coordinator to join our friendly client services team on a fixed‑term maternity cover basis, with the contract running until 26 February 2027. In this role, you'll provide support to Complete Practitioners and take full responsibility for coordinating projects within dedicated client accounts, ensuring smooth delivery from start to finish.
Location: Romsey, Hampshire
Employment Type: Fixed‑Term Contract (Maternity Cover)
Hours: Full‑time, 37.5 hours per week
Working Pattern: Predominantly office‑based — candidates must be within comfortable commuting distance of Romsey, Hampshire. Following a successful probation period, some home working flexibility (2–3 days per week) may be available.
Salary: £30,000 - £38,000 per annum (DOE)
Start Date: As soon as possible
End Date: 26 February 2027
Key Accountabilities
* Take ownership of project and event delivery once a deal is confirmed, managing all logistics including scheduling, travel and accommodation bookings, visa applications, vaccination/testing compliance, and preparation of all required materials — with a strong focus on client coordination and delivery quality.
* Booking sessions for coaching programmes and workshops that are delivered by Complete Practitioners.
* Ensuring clients have appropriate resources for new coaching programmes and for meetings/sessions including printed or electronic assessment reports.
* Liaising with Analytics team to ensure reports are delivered in time for session delivery.
* Preparing, sending and overseeing the return of Complete products.
* Organising printing requirements using external providers and sending materials via postal/courier service, ensuring timely delivery.
* Individual assessments: co‑ordinating requirements, chasing completions, and sending of reports.
* Accountable for monthly submission of expense receipts, assigning project codes, and responding to any financial queries raised by the finance team.
* Working with the finance team to ensure all necessary client information for POs is captured, flagging to Complete Practitioners if critical information is missing, which could impact invoicing.
* Telephone cover and undertaking office unlock/lock up duties.
* Proposal creation and edits, arranging calls and responding to queries.
* Participation in weekly client update meetings.
What We’re Looking For
* Are used to working at pace with flexibility, independently problem‑solving, and taking a proactive approach.
* Can work independently and manage workloads and priorities to meet deadlines.
* Have experience using HubSpot or other CRM platforms.
* Are willing and able to learn and adapt quickly.
* Can confidently implement best‑practice processes.
* Have experience supporting senior management stakeholders.
* Possess excellent organisation, time management, and prioritisation skills.
* Demonstrate strong commercial drive and attention to detail.
* Have excellent written and verbal communication skills, able to work confidently with client data and a range of stakeholders.
* Can build and maintain relationships while managing tensions effectively.
* Respond positively to last‑minute change requests and deliver against tight deadlines.
* Are passionate about delivering a great client experience.
* Are motivated by personal and professional development.
* A minimum of two years in a similar personal/executive assistant or project management role.
* Project coordination and/or project management experience.
* Highly proficient in Microsoft programs including Outlook, MS Teams, Word, PowerPoint, Excel, MS Planner, and MS Forms.
* Experience with HubSpot or other CRM platforms is highly desirable.
* Strong IT knowledge and the ability to operate across multiple platforms.
* Educated to degree level.
Benefits
* 33 days annual leave (inclusive of UK bank holidays)
* Flexible working: 2–3 days from home post‑probation
* Company shutdown over Christmas
* Private medical insurance
* Pension scheme with 3% employer contribution
* Employee Assistance Programme (EAP)
* Company sick leave
* Wellbeing initiatives, free fitness class and access to coaching
* Regular company social events, team bonding, and charitable initiatives
* Opportunity to work in a company that truly transforms clients and invests in your development
Right to Work
Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK.
Equal Opportunities
At Complete, we are proud to be an equal opportunity employer. We believe that a diverse and inclusive workplace is fundamental to our success and the culture we are building. We welcome applications from people of all backgrounds and are committed to ensuring everyone feels respected, valued, and able to thrive here.
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