We are looking for an experienced medical receptionist to join our busy but supportive team. The role is part time (up to 24 hours per week) working Mondays/Thursdays and Fridays. The role involves answering telephone calls, dealing with patient queries, appointment bookings and prescription requests.
Applicants should be able to demonstrate a caring and friendly approach to members of the public and a good understanding of teamwork.
Main duties of the job
Applicants should have excellent communication skills and a good telephone manner as much of the work involves dealing with patient queries over the telephone. Good IT skills are essential although full training will be given on our software packages. An understanding of data protection and confidentiality is essential in the work that we do but training will be given on this as part of our induction process. Applicants should be able to work as part of a team and have an understanding of what makes a good team player. An ability to multi-task and work under pressure is also desirable as our reception area can be very busy at times.
About us
We are a very friendly team with a low turnover of staff. Some staff members have worked in the practice for over 20 years and we have good relationships amongst the various professional groups. We are supportive of one another and very keen to provide patients with the best service possible.
Job responsibilities
Reception duties – please see attached Job Description in supporting documents
1. Check patients in for surgeries or clinics and direct to the appropriate doctor or nurse
2. Ensure complete familiarity with appointments system in operation to enable the most effective booking of appointments
3. Record requests for home visits onto the daily visits list including all relevant information, and where necessary refer to the duty doctor
4. Advise patients of the system for arranging non-urgent ambulance transport
5. Give pathology/x-ray results to patients according to agreed procedures
6. Explain practice arrangements to new patients and temporary residents and ensure necessary procedures are completed
7. Respond to all queries and requests for assistance from patients, visitors and other members of the PHCT
8. Pass messages, whether orally or in writing, accurately and promptly
9. Provide the point of contact for patients with enquiries relating to their repeat prescriptions and ensure follow-up action is taken if the enquiry cannot be resolved immediately
10. Ensure any necessary records are prepared in advance for surgeries and visits including nightly lists of next days surgery appointments
11. Sort incoming mail and direct to the appropriate member of the team
12. Ensure correspondence, reports, results etc are scanned and/or filed in the correct record
13. Open up premises at the start of each day, set alarm to day function and make all necessary preparations to receive patients
14. Secure premises at end of day, ensure building is totally secured, internal lights off and alarm activated
Person Specification
Qualifications
* GCSE grade A to C in English and Maths (or equivalent)
* NVQ Customer Care Level 3 Qualification in reception work or equivalent
Experience
* Previous experience in a GP surgery or NHS setting is essential. Ability to work well under pressure Ability to work unsupervised Ability to work on own initiative and also as an effective team member Excellent communication skills Excellent verbal and written skills
* Knowledge of Clinical systems (EMIS or Systm1). Knowledge of medical reception systems. Familiar with medical terminology. Good administrative skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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