Job Role
Build a strong relationship with the landlord House Reception team to ensure high standards are maintained for DXC staff and clients.
Responsible for managing the delivery of the site services and resolve any issues that may arise. Site services provided by CBRE shall include Post/deliveries, Cleaning, Vending management, Office Services, Waste, Hard Services, in line with account processes, SLA's/KPIs.
Control & Management of site financial budget - Using the financial systems, this role will be accountable for accurate forecasting, and attending periodic client review meetings.
Raising of Purchase Orders, managing FCR's (Funding Client Requests)through to closure. Occasional ad-hoc support for wider UK account portfolio may be required
Control & Management of third-party contractors - Completion of Inductions, maintenance of QHSE paperwork and escorting around site
Responsible for ensuring full compliance for the delivery of services CBRE are responsible for in accordance with all QHSE requirements.
Completion of required monthly Health & Safety documents within required timelines. (Monthly workplace Inspection, Monthly Hazard Reporting, Monthly Self-Assessments and Safety Observations)
Manage and maintain the compliance tracker for site
Daily monitoring of site work orders both on SI7 and Vantage systems to ensure account KPI's are met.
Manage and perform meeting room set ups and bookings in line with client requirements.
Support the co-ordination and testing of Business Continuity Planning for the site.
Responsible for ensuring that all equipment is maintained and operated in a safe manner.
Ensure customer satisfaction is established and maintained by providing a 'quality' and pro-active service
Support and communicate with clients, customer base within your area of responsibility providing proactive support.
Involvement in out-of-scope supplier projects. Supporting staff and liaison with the CBRE, and landlord teams to ensure the successful delivery of all project related works.
Maintain performance standards to ensure Customer expectations are achieved/exceeded
Timely maintenance of site information across all CBRE platforms; SI7, Smartsheet, Vantage, MYHSE, E-logbooks, Harbour, Adaptive
Develop and maintain successful working relationships with the client, key stakeholders, customers, landlord representatives and, suppliers.
Weekly Utilization submissions to ensure accurate headcount reporting.
Assist and prepare hospitality requests as/when required.
Management of e-logbooks - working closely with technical team for reviews / updates. Responsible for attending and supporting all site audit activities.
Regularly communication with building landlord
Management of car parking badging system
Seek opportunities to improve services and cost-effective ways of working.
Person Specification
Exceptional Customer Service Skills
5 years in a similar position in an FM or related services environment
Good knowledge of SLA's/KPI's
Good understanding of contracts and negotiations
Experience in dealing with suppliers/contractors
PC literate - Microsoft systems
Competence in oral and written skills
Ability to work to pressured deadlines.
Strong finance skills with budget management experience essential
Having a Flexible approach to ensure time critical projects are appropriately supported.
Must be able to complete a wide range of activities requiring clear communication, excellent organizational skills and attention to detail.
Previous experience of dealing with customers within a corporate environment with a high emphasis on customer service.
Security Clearance requirements are essential