The Vacancy
Scheduler
Location: Manchester
Contract: Full-time, Permanent
WPS is looking for a proactive and organised Scheduler to join our team in Manchester. In this key role, you'll be responsible for efficiently planning and allocating work to our operational teams, ensuring responsive repairs and maintenance activities are delivered on time and to a high standard.
Key Responsibilities
Schedule and coordinate engineers' workloads to meet service level agreements
Communicate effectively with customers, engineers, and supervisors
Monitor job progress, rearranging appointments where needed
Maintain accurate records and update systems in real time
Support the wider team to deliver excellent customer service
About You
Strong organisational and time-management skills
Confident communicator with a customer-focused approach
Experience in scheduling, coordination, or a similar fast-paced role (housing/repairs sector experience desirable)
Comfortable using scheduling or CRM systems
If you thrive in a busy environment and enjoy problem-solving, we'd love to hear from you.
Apply today to join WPS and help us deliver great service to our customers.
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
To learn more about the checks included in this process, please click on the following link: National Security Vetting
Work for Wates
Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:
Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Work for Wates
Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.
As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.
The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry's environmental impact.