What you’ll be doing
Working in the field day-to-day, attend customer sites to help with installations where engineering support is required to set-up, install, carry out non-complex and simple repairs or perhaps just talk through ideas and problems connected to the BT portfolio. Make sure customers services and solutions are set up, optimised and the customer is using them. Make recommendations on new solutions and may even, where appropriate, sell them to the customer.
Day-to-day
1. Self-install products/services that require engineering support to setup/repair (where repair indicates simple remedy e.g. restart hub or change user settings rather than technical repair e.g. configuration.
2. Setting up and/or changing settings that are also available to the customer to access, i.e. Inbuilt advanced system settings, but not having to technically configure or reconfigure.
3. Repair visits, they are most likely to involve component swap-out (as well as setting up as per previous component) following either detailed diagnostic testing by a support desk or basic diagnostic test on site rather than system rebuild on site.
4. Simple cabling for example running an extension socket, patch cable, socket installation or simple block wiring.
5. Engineer may be required to act as a 2nd person under the guidance of a more senior engineer.
6. Perform diagnostic services using all available resources, including the use of other customer-based and external support parties.
7. Work with service desk where required including any external support parties for hardware equipment failures or software related issues.
What skills you’ll need
8. Brilliant customer service skills and experience in dealing with Business customers.
9. Great empathy and listening skills so I can have Great Conversations with our customers.
10. Previous experience of logical problem solving.
11. An interest in technical solutions required, and previous engineering experience (at any level) desirable.
Benefits:
12. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
13. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
14. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
15. 22 days annual leave (not including bank holidays), increasing with service
16. 24/7 private virtual GP appointments for UK colleagues
17. 2 weeks carer’s leave
18. World-class training and development opportunities
19. Option to join BT Shares Saving schemes
A Few Points To Note: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Don’t Meet Every Single Requirement: Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.