Overview
The Library Assistant supports the daily operations of the Library & Knowledge Service, ensuring efficient and effective service delivery to all users, including staff, placement students and volunteers. We provide high quality information, services and facilities to help support, develop and educate staff, and contribute to world class patient care.
The post holder will work closely with a small team of other library staff. Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
Responsibilities
* Provide an approachable and welcoming point of contact to all users
* Work as part of a team
* Provide advice, inductions and training to library users (in person and via phone, email and post)
* Physically and digitally market and promote services and campaigns
* Show excellent customer care skills at all times
* Contact users to provide clinical and non-clinical evidence
* Use active listening and effective questioning to fully establish the user's requirements
* Resolve common issues e.g. equipment faults, first line troubleshooting
* Use judgement in handling enquiries, identifying when it’s appropriate to refer enquiries on
* Use initiative when working alone in the library
* Plan own tasks and day-to-day priorities
* Ensure all work is completed within relevant deadlines and to required standard
* Provide administrative support to other members of the team
* Handover to other team members efficiently and effectively
* Minimal contact with patients
* Update or create relevant policies and procedures; follow procedures and implement policies
* Feed in to service development through assisting with surveys, contributing to team meetings etc
* Handle cash for photocopying, lost books etc; use equipment safely (photocopier, laminator, label maker, self-service machine)
* Order library stationery and consumables
* Receive and process new library books and other materials
* Monitor the physical environment, ensuring facilities are in good working order; report problems
* Open up and/or close down the library staff area; ensure leaflets and guides are topped up
* Liaise with users to recover long overdue / missing stock; shelve and tidy stock; assist with annual stock take; create displays
* Train users in how to access and use databases and other resources
* Undertake self development / CPD, including mandatory learning; provide advice, guidance and training to new staff members and work experience students
* Process article, book and other information requests promptly and accurately; input data to the Library Management System; add new items to the system
* Maintain files or systems (e.g., records relating to inter-library loans); undertake circulation tasks (issuing, returning, renewing loans); undertake basic literature searches
* Advise users where to locate materials and resources; assist in removal and disposal of old stock
* Abide by legal requirements (e.g., copyright, data protection)
* Create and update relevant documents, spreadsheets, posters etc; carry out any other duties in line with the post's banding
* Collect and collate statistics on usage and activities; collect user feedback; assist in audit / quality improvement exercises
* Report any data breaches or safeguarding concerns using appropriate procedures
* Physical, mental and emotional skills and effort in line with the role (see additional information below)
* Work in the library with potential exposure to distressing material; where applicable, support users experiencing stress
Additional Information
Physical Skills and Effort: Lift and move books and other materials; lift and move boxes; use standard keyboard skills; may need to use steps; library on first floor (accessible by stairs).
Mental Skills and Effort: Concentrate on data input; check information; adapt to short-notice changes; employ lateral thinking to interpret requests.
Emotional Skills and Effort: Handle materials with graphic images or distressing subject matter; provide emotional support as needed.
Working Conditions: Work alone at times; use a visual display unit for most of the day; may work in dusty conditions when accessing the Trust archive.
Important
Your application must include a complete employment history and explain gaps. The Trust may withdraw an offer or terminate employment if false or misleading information is provided. The Trust may close the advert early if sufficient applications are received.
Equality & Diversity
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust embraces diversity and inclusion and aims to be diverse in age, gender identity, race, sexual orientation, disability and ethnicity. Reasonable adjustments under the Equality Act 2010 will be considered upon request. Recruitment is processed by Midlands and Lancashire Commissioning Support Unit (MLCSU) on behalf of RJAH. Personal data handling is described in the Privacy Notice. Applications are managed via Trac; data may be transferred to the NHS Electronic Staff Record (ESR) and other secure NHS systems for recruitment and employment purposes.
The RJAH is an NHS Foundation Trust with a strong reputation and ongoing development opportunities.
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