A leading B2B distributor of heating and plumbing products is looking for a friendly, customer-focused Internal Sales & Customer Service professional to join their successful sales team in Poole. This is an excellent opportunity for someone seeking a client focused, long-term role within a well-established, fast-paced, and people-oriented business.
Following a record year, the business has built an excellent reputation within the industry for high-quality products and outstanding customer service. They are part of a market-leading £1 billion UK distribution group, employing over 1,700 people nationwide.
You will be joining a high-performing internal sales team that works closely with prestigious national accounts, offering exposure to well-known customers and high-value relationships.
Role Responsibilities
After the initial training and induction period you will:
1. Manage and develop a portfolio of key contacts through regular, proactive engagement
2. Grow client accounts by increasing trade value and offering relevant, tailored product ranges
3. Support the Sales Team Manager with office-based account management to drive business growth
4. Negotiate customer pricing confidently, making commercially sound decisions
5. Increase turnover and profit through creative and strategic sales activity
6. Maintain accurate records and high-quality administration across all customer accounts
Rewards
As an Internal Sales & Customer Service professional, you will receive:
7. A starting salary between £29,000 – £30,000
8. An uncapped annual profit share bonus
9. Membership of the company’s excellent pension scheme
10. A stable, permanent role within a successful and growing business
11. Comprehensive training, ongoing support and professional development
12. A friendly, collaborative team environment
13. Working hours are 8.00am – 5.00pm with 1 hour for lunch
Requirements
To be successful in this Internal Sales & Customer Service role, you should be:
14. An enthusiastic strong communicator with excellent telephone skills (experience in internal sales, customer service, or a similar office-based role is beneficial but not essential)
15. Confident with strong relationship-building skills
16. A team player who enjoys working collaboratively
17. Motivated by targets and achieving results
18. Hard-working with a positive, can-do attitude
19. PC literate, with confidence using standard office systems
20. Adaptable and flexible in a fast-paced environment
Think you have what it takes? Apply today to find out more!