Role: Temporary Communications and Engagement Coordinator - Coventry
Salary: £30K (pro rata, hourly rate)
Contract length: Now until September
Hours: 9am-5pm, Monday-Friday
Position Overview:
Elevation Recruitment is recruiting for a national utilities business to communicate and engage with customers, colleagues, and stakeholders, building trusting relationships to support the company's relevance and ambitions.
Responsibilities:
* Engage digitally with customers for the capital programme, prioritizing customer focus
* Champion the customer in all capital projects
* Create engaging content and communication plans for the comms and engagement team
* Manage paid social media campaigns to raise awareness of local capital schemes
* Create content supporting customer experience initiatives
* Contribute to the wider comms and engagement strategy
* Create video content to illustrate the importance of investments
* Assist with research and agency collaborations
* Write content for various channels to showcase asset investments
* Utilize audience insights and measurement tools
* Use social media listening tools for customer engagement
* Stay updated on industry trends and news for content opportunities
* Identify and escalate potential issues, working with the wider team
* Collaborate with the website team for engaging web content
* Develop internal newsletters to update colleagues
* Support projects within the Brand team with content and technical input
* Assist with broader content and copywriting initiatives
Skills and Qualifications:
* Experience in a communication role
* Videography and content creation skills
* Experience presenting to groups
* Strong relationship-building abilities
* Experience in similar roles, either in-house or via agencies
* Excellent customer service skills
* Proficiency in IT, especially Microsoft Office and design software
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