Working for Energy Saving Trust
At Energy Saving Trust we don't just offer jobs – we offer careers.
Our mission is to address the climate emergency, and being a part of this effort makes working for us meaningful and rewarding.
We're a leading and trusted organisation, dedicated to promoting:
* energy efficiency
* low carbon transport
* sustainable energy use
We work with governments, businesses and individuals to deliver the wider benefits of clean energy as the UK transitions to net zero.
We're committed to creating an engaging, supportive and inclusive workplace for everyone, and providing opportunities for development.
We're always looking for committed people with a diverse set of skills and experiences to help us achieve our goal.
Our roles are either blended to one of our offices, or home-based. We're happy to chat about flexible working and our blended working model with you at the interview stage. Our offices are located in:
* London
* Edinburgh
* Cardiff
* Belfast
* IT Service Desk Analyst
Issue Date: 8 September 2025
Closing Date: 19 September 2025
Position Ref: GM1278
Location: Edinburgh, Blended
Hours: Full-time
Salary: £28,000-£32,000 per annum
The team
* The team of four service desk analysts and one IT Administrator supports the internal IT requirements of the organisation.
* We work inclusively and collaboratively across our London and Edinburgh offices where the IT team are positioned to support our four main UK offices in London, Edinburgh, Cardiff, and Belfast, as well as our flexible and home-working members of staff.
* We are an enthusiastic, committed, and knowledgeable team who work both together and as individuals to provide the best quality technical support for the organisation.
* We never forget that, no matter what work we are engaged in, to enjoy what we do and remain focused on why we do it. This role is for anyone with a passion for IT, a desire to learn, and who can enjoy the process.
The role
Working within the IT team at Energy Saving Trust, the IT Service Desk Analyst is responsible for the resolution of first- and second-line support requests, incidents, IT queries and the day-to-day IT support requirements of our userbase across our sites in Edinburgh, Cardiff and London, and support our remote workers.
You will provide a first-class IT service to our userbase, ensuring the highest levels of support and customer satisfaction.
Support will be provided both in person and remotely, and the role includes an on-call rota (one week in five).
A flexible, dynamic approach is required, with great collaborative skills so that knowledge and experience can be shared throughout the team while at the same time learning from other team members and keep an open, flexible approach to the work.
What you'll do
* Provide first- and second-line support of user incidents and requests within agreed SLA's. Including: deskside and remote IT support for staff.
* Day to day support of our Office 365 environment including Exchange online, SharePoint, and Teams.
* Provide VPN Client support.
* Onsite and remote support (on-site rota).
* Administration of Active Directory/Azure services such as user account creation, user permissions.
* Software and hardware installations.
* Laptop and mobile phone management using SCCM, Intune and MDM tools.
* Application support for our office suite and some bespoke applications.
* Ensuring all support requests are logged and managed on our IT Service management tool.
* On-call support (rota) for out-of-hours emergency cover (compensated).
What you'll bring
* Background in IT support, experience of troubleshooting and application support, and the ability to work both as part of a team and pro-actively on your own.
* Enthusiasm, a can-do attitude, a customer-focussed approach to your work, and a desire to deliver the very highest standards of support.
* Confidence in communicating internally at all levels.
* The desire to learn, grow, and develop your technical skills.
Applications close 17:30, 19 September 2025. Interviews are intended to be held during the following week.
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered.
In your supporting statement please explain how you meet the essential areas in the job description. JD- IT ServiceDesk Analyst- GM 1403 Applications submitted via email or without a supporting statement will not be considered.
Reasonable adjustments: If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with or call reception on We will do our very best to support you.
Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.
We will be happy to discuss this and our blended working model at the interview stage with you.
Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.
We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.
How do I apply for a vacancy?
Please use our recruitment portal to apply. The application form will ask you for:
* your personal details
* your employment history
* a supporting statement
In your supporting statement, clearly outline your suitability for the role and why you want to apply for the job. We're unable to accept email applications.
You can check the progress of your application by logging into the recruitment portal at any time. We review every application we get and if you're shortlisted for interview we'll let you know as soon as we can.
Due to the volume of applications we get, we can't reply to everyone. If your application is successful, you should hear from us within three weeks.