Overview
Join to apply for the Store Colleague role at JD Sports Fashion.
Established in 1981, JD Sports Fashion is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. We aim to be the leading global omnichannel retailer in the sports and outdoor industry. The role supports our goals of being a people-led, innovative and customer-focused organisation with a focus on operational excellence and growth.
Responsibilities
* Provide exceptional customer service by greeting customers warmly and ensuring they have the best possible experience.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
* Maintain high visual and merchandising standards; keep the shop floor clean, well-stocked, and displays organized according to brand guidelines.
* Support store operations by assisting in other departments as needed and adhering to safety guidelines.
* Process sales transactions accurately, including cash handling and card payments.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor; ensure shelves are well-organized and appealing.
* Address and resolve customer queries professionally and work with team members to achieve store targets.
Role objectives and KPIs
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive KPIs such as Units, Conversion, ATV, and UPT; achieve upselling and cross-selling targets.
* Maintain a high Net Promoter Score (NPS).
* Ensure stock on the shop floor is fully replenished.
Skills and Experience
* A positive attitude toward a fast-paced, customer-focused retail environment.
* Ability to view challenges as opportunities for personal and career development.
* Confident interpersonal and communication skills; thrives in social interactions with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts through our benefits platform (TELUS Health) and access to counselling services, digital health and well-being advice.
* Health cash plans and internal development courses to support personal and professional development.
* Access to apprenticeships and accredited qualifications (England only).
* Discounted gym memberships at JD Gyms and access to colleague networks and volunteering opportunities through JD Foundation.
* Incremental holiday allowance and other employer engagement initiatives.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Retail
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