Why N-able
At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.
You are a Senior‑level, data‑driven UX Researcher who partners closely with product, engineering, and business stakeholders to shape user‑centred product decisions. You balance strong independence with deep collaboration, confidently advocating for user needs while working at pace in a global, distributed environment.
The role is a 12 month fixed term maternity cover and is hybrid requiring 2 days a week in the Edinburgh office.
What You'll Do
1. Plan, develop and implement research processes and strategies within an agile development cycle, including annual research planning for your product area(s)
2. Conduct and lead a variety of research projects including online surveys, in-depth interviews, focus groups, and concept and navigation testing, and “show me how you use it” sessions.
3. Document and communicate findings to product team members, evolving your research into actionable insights, concepts, and solutions.
4. Help prioritize research needs in a fast-paced, rapidly changing environment, and take the initiative to ensure that necessary research is conducted and followed through
5. Work with other UX researchers in developing & maintaining customer relationships, and helping to raise the profile of UX across the wider business
6. Champion and understand user needs while defining UX opportunities and identifying use cases.
7. Help prioritize and recommend UX improvements to product teams in a fast-paced, rapidly changing environment.
8. Drive best practice
What You'll Bring
9. Strong background in product or applied research, ideally with experience in software or SaaS research and complex B2B environments and any experience conducting research to support a unified experience across multiple products.
10. Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase, and the ability to communicate this confidently across stakeholder groups.
11. Familiarity with quantitative and qualitative research methods (, A/B testing, large-scale surveys), and product analytics tools such as Pendo and/or Qualrtics, with an appetite for integrating product data with qualitative data to deliver a full picture of user interaction.
12. Familiarity with the SEER Framework and integrating this approach into your research planning to build a culture of experience optimization and continuous iteration
13. Proven project leadership with the ability to lead and mentor associates and UX designers/researchers, while owning and driving UX improvement initiatives.
14. Strong UX expertise across relevant methods, tools, and product development approaches, with working knowledge of Lean, Agile, and Scrum environments.
15. Use of AI tools to tell a story and semantic analysis would be a bonus.
16. Enterprise‑focused mindset, with experience in IT management software, senior network environments, and identifying opportunities to improve operations and support business growth.
Purple Perks
17. Medical, dental and vision coverage
18. Generous PTO and observed holidays
19. 2 Paid VoluNteer Days per year
20. Employee Stock Purchase Program
21. FuN-raising opportunities as part of our giving program
22. N-ablite Learning – custom learning experience as part of our investment in you
23. The Way We Work – our hybrid working model based on trust and flexibility
About N-able
At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.
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