Logistex Kettering, England, United Kingdom
Head of Technical Support
Join us as Head of Technical Support and take charge of scaling and optimizing our support function to ensure outstanding customer experiences.
As Head of Technical Support, you will lead a high‑performing team of engineers and specialists, managing both software and electro‑mechanical support operations. You will drive strategy, oversee day‑to‑day operations, and champion continuous improvement in processes, tools, and customer satisfaction.
Influence strategic growth and operational performance
Hybrid working flexibility
Career development and succession planning opportunities
Work with a dynamic team across residential and field service sites
Be part of a company that values safety, integrity, and continuous improvement
What will you be doing?
* Develop and execute technical support strategy aligned with business goals.
* Lead, mentor, and grow a multi‑regional support team.
* Oversee ticket management, escalations, and SLA compliance.
* Implement and optimise support tools and workflows.
* Champion a customer‑first culture and enhance self‑service resources.
What do we need from you?
* Experience in technical support or customer success leadership roles.
* Strong understanding of support operations and best practices.
* Experience with Jira reporting tools.
* Technical background and familiarity with service‑based business systems.
* Degree in Computer Science, Engineering, Business, or related field (Master’s preferred).
Apply today and help us deliver technical excellence and customer satisfaction!
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