JOB DESCRIPTION FOR ADMINISTRATOR – DOMICILIARY CARE
Job Purpose
The Administrator plays a crucial role in ensuring the efficient day-to-day operations of the domiciliary care service. They provide administrative support to the management team, staff, and service users, ensuring compliance with regulatory requirements and the smooth running of office processes.
Key Responsibilities:
General Administration:
* Maintain accurate records, files, and databases related to service users, staff, and operations.
* Handle incoming calls, emails, and correspondence professionally.
* Process and manage documentation such as care plans, Staff Rota, and service user records.
* Prepare reports, meeting minutes, and other essential documents as required.
* Manage office supplies and ensure the office is well-organised and stocked.
Care and Compliance Support:
* Ensure compliance with CQC regulations by maintaining up-to-date records.
* Support the Registered Manager in preparing for inspections and audits.
* Maintain confidentiality and data protection in line with GDPR requirements.
* Assist with updating policies, procedures, and service documentation.
Staffing and HR Support:
* Assist with recruitment administration, including posting job adverts and scheduling interviews.
* Maintain staff training records and schedule necessary training sessions.
* Ensure staff files contain all required documentation, including DBS checks and right-to-work records.
* Support the onboarding process for new staff, ensuring all paperwork is completed.
Service User and Family Liaison:
* Handle initial enquiries from potential service users and families, providing necessary information.
* Maintain accurate service user records, including contact details and care requirements.
* Schedule service user reviews and update care plans accordingly.
* Act as a point of contact for service users and their families, ensuring excellent communication.
Finance and Payroll Support:
* Process invoices, timesheets, and expense claims in coordination with the finance team.
* Assist with payroll administration and ensure timely submission of relevant documents.
* Monitor payments, outstanding balances, and liaise with service users regarding fees.
Qualifications and Experience:
* Previous experience in an administrative role, preferably within health and social care.
* Knowledge of CQC regulations and domiciliary care services (desirable).
* Strong IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook).
* Excellent organisational and time-management abilities.
* Strong communication and interpersonal skills.
* Ability to handle sensitive information with discretion and maintain confidentiality.
* Experience with care management software (desirable but not essential).
Key Competencies:
* Attention to detail and accuracy.
* Ability to multitask and prioritise workload effectively.
* Strong problem-solving skills.
* A proactive and professional approach to work.
* Commitment to providing high-quality administrative support in a care environment.
Job Type: Full-time
Pay: £14.50 per hour
Expected hours: 37.5 per week
Benefits:
* Company pension
* Free parking
* Sick pay
Experience:
* care administration : 1 year (required)
Language:
* English (preferred)
Work Location: In person