Responsibilities
Head of Group Travel – DMC
Location: London
Salary: from £50,000 per annum depending on experience
Please provide your salary expectations if any higher and we will consider according to relevant experience
Main duties
* To manage the team of Travel Operations Executives across within the Groups department, and provide training and guidance.
* To provide direct day-to-day management of the travel operations team within the Groups department.
* To provide training, support and guidance to the team where needed.
* To set and monitor KPI’s for the operations team and adjust accordingly.
* To manage and deal with escalated enquiries from clients in a timely manner.
* To monitor and give feedback on areas of improvement/areas of success within the team.
* To be aware of cultural differences within a team and react sensitively.
* To be aware of important changes in the travel market and communicate course of action to the team.
* To report to the Directors of the company.
Candidate’s Profile
* Experience in a sales role within a Destination Management Company – Essential
* Experience in People Management/Team Leadership – Essential
* Excellent communication skills with knowledge of cultural differences
* Excellent attention to detail and able to work under pressure
* Ability to lead a team effectively and make decisions appropriately
* Excellent organisational skills
* Proactive, confident and dynamic personality
* IT literate
Submit your CV and job search requirements to be considered for current and futuresuitable vacancies
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