Sales & Service Coordinator
Location: Southampton (Office-Based)
Hours: 35 hours per week (flexitime available)
Overview
An established and highly reputable organisation is seeking to appoint a Sales & Service Coordinator to join their team. This is a key position within the business. A structured training period will be provided, offering the successful candidate the opportunity to gain valuable knowledge and ensure a smooth transition into the role. The position sits at the intersection of sales, operations, and customer service, supporting the day‑to‑day running of the business and ensuring a high level of service delivery to clients.
Key Responsibilities
Sales Support
* Preparation of quotations, proposals, and customer documentation
* Processing customer orders and maintaining accurate records
* Providing administrative support to the sales function
Customer Service
* Acting as a key point of contact for existing customers
* Responding to enquiries, requests, and service‑related queries
* Managing customer expectations and maintaining strong relationships
Order & Project Coordination
* Managing orders from initial enquiry through to completion
* Monitoring progress and proactively addressing delays
* Keeping customers informed throughout the process
Operational Coordination
* Scheduling and coordinating engineers
* Raising purchase orders and invoices
* Liaising with internal departments including sales, engineering, logistics and finance
Day‑to‑Day Activities
* Responding to customer emails and telephone enquiries
* Processing orders, purchase orders and invoices
* Updating internal systems and spreadsheets
* Coordinating engineer schedules
* Supporting sales of equipment and spare parts
Candidate Requirements
* Previous experience in a coordination, administrative or customer‑facing role
* Strong organisational skills with excellent attention to detail
* Confident communication skills, both written and verbal
* Proficiency in Microsoft Office (Excel and Word essential)
* Experience with Sage (desirable but not essential)
* Ability to manage multiple priorities and work effectively under pressure
* A proactive and team‑oriented approach
* Knowledge or experience within the Marine industry (commercial or naval)
Working Environment & Benefits
* Office‑based role in Southampton
* 35‑hour working week (excluding lunch breaks)
* Flexitime policy (option to compress hours and finish early on Fridays)
* 20 days annual leave plus bank holidays
* Supportive, team‑oriented working environment with a strong focus on employee retention
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