Company Description:
At Quorum Cyber, we're on a mission to help good people win. Founded in Edinburgh in 2016, we're one of the fastest growing cyber security companies in the UK and North America, serving over 400 customers on four continents.
We protect organisations against the rising threat of cyber-attacks, enabling them to thrive in an increasingly unpredictable and inhospitable digital landscape.
As a Microsoft-only security house, a Microsoft Solutions Partner for Security, a member of the Microsoft Intelligent Security Association (MISA), and winner of the Microsoft Security MSSP of the Year 2025 award, we offer a unified security ecosystem comprised of innovative services, all delivered through our customer platform, Clarity.
In September 2024, Quorum Cyber acquired Canada-based, Microsoft Solutions Partner for Security, Difenda. This was closely followed in December 2024 by the acquisition of US-based, Kivu Consulting, a global cyber security firm with world-leading incident response capabilities.
Job Purpose:
To lead the development and delivery of Quorum Cyber’s customer advocacy and community strategy, strengthening customer relationships and turning their success into a key driver of growth.
What I Do Is:
• Build, lead, and grow Quorum Cyber’s Customer Advisory Board and Customer Community.
• Develop and manage customer engagement programmes, both online and in person, that foster advocacy, retention, and satisfaction.
• Partner across Sales, Marketing, and Service Delivery to align customer engagement with our wider go-to-market strategy.
• Create and manage campaigns in Salesforce Pardot to drive customer participation and advocacy.
• Collaborate with Product Marketing and PR to produce compelling customer success stories, case studies, and testimonials.
• Expand customer storytelling through video, events, and digital channels.
• Track engagement metrics, advocacy participation, and ROI to continuously improve programme impact.
The Skills I Need Are:
• Experience in customer marketing, advocacy, or community management within B2B technology or cybersecurity.
• Proven ability to design and deliver customer engagement programmes and events that create community and belonging.
• Hands-on experience with marketing automation tools (preferably Salesforce Pardot/Account Engagement).
• Strong storytelling, communication, and relationship-building skills.
• Strategic thinker with practical execution skills and cross-functional collaboration ability.
• Data-driven mindset with curiosity about improving the customer experience.
I Know I Have Done A Great Job If:
• Customers are actively engaged in the community and advisory board, feeling connected and valued.
• Advocacy programmes contribute measurable impact on retention, renewal rates, and brand reputation.
• Customer stories and testimonials are regularly featured across marketing channels, events, and media.
• Campaigns are well-executed, data-informed, and integrated with the wider marketing strategy.
• Internal teams view the customer advocacy function as a vital and collaborative partner in achieving business growth.
Other Information:
You will get an excellent salary, with world class benefits (private health, flexible working). As leading-edge technology company you will have access to the latest technology, and an environment that will encourage and nurture your curiosity. We are passionate about your development, and you will be empowered to advance your skills and expertise.