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This role is a maternity cover in the Environmental Health and Licensing business support team for Somerset Council until 31/12/2025.
There will be some on-site working required, approximately 1 day a week, initially more for training, at the council offices in Yeovil.
Work as part of a multi-skilled case management and service support team to deliver statutory and non-statutory processes efficiently, providing high-quality, continuously improving service for internal and external customers, ensuring adequate cover during council opening hours.
Be the first point of contact for all service requests, including processing applications, notifications, queries, and complaints. Act as case officer, ensuring customer-centric service in line with procedures.
This involves case investigation, problem solving, and responding within statutory requirements and service standards, or coordinating responses from others.
Maintain regular contact with businesses and the public, investigating cases, offering advice, negotiating, and influencing behavior to achieve satisfactory outcomes under supervision.
Identify appropriate methodologies to process applications and resolve service requests, negotiating with stakeholders and seeking advice from senior officers when needed.
Use experience and technical knowledge to manage and resolve service requests, supported by legislation and procedures, exercising discretion within policy guidance.
Role details:
* Seniority level: Entry level
* Employment type: Contract
* Job function: Consulting
* Industries: Operations Consulting
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