Administration Officer, Band 2- Diabetic Eye Screening
The closing date is 20 May 2026
We are looking for an Administration Officer to work with our team in providing comprehensive and confidential administrative support to the Gloucestershire Diabetic Eye Screening Programme.
The post holder will liaise with patients and healthcare professionals to ensure that the best possible care is offered. They will need excellent communication skills and be able to work well as part of a busy team, remaining calm under pressure.
Main duties of the job
The post holder will be required to assist with maintaining electronic records of diabetic patients within Gloucestershire and ensure that patients are invited for screening in a timely manner.
They will need good telephone experience and keyboard skills to book and rearrange appointments and have excellent attention to detail. The post holder will need to be flexible to meet with competing demands on their time within this busy office.
They will also be required to work within the reception area and be confident as the first point of contact for patients attending appointments.
About us
Gloucestershire Diabetic Eye Screening Programme has the purpose of ensuring the early detection of sight‑threatening diabetic retinopathy and the reduction of blindness. We are an award‑winning team with an excellent professional reputation.
The department is closely linked with Research, Ophthalmology and Medical Photography to form a diverse and enthusiastic team.
Job responsibilities
* Answering telephone enquiries from patients and other health care professionals
* Generating and mailing patient invitation and appointment letters and booking appointments.
* Printing and sending patients grading reports to patients, GPs and hospital Consultants.
* Maintaining accurate and up‑to‑date records on patient registration software.
* Undertaking general office duties to assist in the efficient running of the department.
* Providing assistance and cover during absence of other administrative team members, including receptionist, to ensure service provision is ongoing.
Person Specification
Qualifications, Knowledge and Experience
* GCSE level A-C or equivalent in English
* Ability to communicate effectively both in writing and verbally
* Ability to work independently, on own initiative and as part of a team
* Willingness to undertake further training / qualifications
* Previous experience of working in a screening environment or similar
* RSA II or equivalent in Word Processing or appropriate administrative experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Gloucestershire Hospitals NHS Foundation Trust
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