OVERVIEW:
We are looking for a ‘hands on’, Employee Relations and HR operations professional, supporting UK, Europe and APAC regions (with a high proportion of work based for the UK). The role sits between first line HR service delivery and HR Director level support, working closely with the HRBP team. The role will own complex and high volumes of ER activity, policy review and development, manager guidance, and operational HR processes, while escalating senior, strategic, or high-risk cases to the relevant HR Directors as appropriate.
KEY RESPONSIBILITIES
Employee Relations & Case Management
* Manage grievances, disciplinaries, disputes between employees and managers, and right to speak cases, particularly during peak periods
* Support short-term and long-term sickness absence cases, including OH referrals and process management
* Handle performance management case including PIPs and probation management, including objective setting, check-ins, and risk mitigation under UK Employment Rights changes
* Manage flexible working requests, including advising managers and supporting conversations
* Maintain and improve the ER tracker and case governance processes
Policy, Guidelines & Training
* Review, update, and maintain UK HR and ER policies, reflecting changes in legislation across the region(s)
* Create and refresh manager guidelines that sit underneath people and ER policies (e.g. grievance, disciplinary, probation, absence)
* Support development of manager training on ER capability and confidence
* Contribute to the global employee handbook, working with HR leadership on regional vs global alignment
Organisational Change & Risk Support
* Provide operational ER support for restructures and redundancies, particularly volume activity, with HRDs leading strategy and senior cases
* Support settlement agreements and exits at an operational level, escalating senior or complex exits to HRDs
* Support Data Subject Access Requests D(SARs) post search review in partnership with the relevant legal / data teams and HR Director
HR Operations & Cross Border Support
* Support ER matters in countries without local HR coverage (e.g. Netherlands, Singapore)
* Coordinate leaver activity including visa termination support, working with HR Ops and external partners
* Act as a key operational partner to HR Ops where ER, policy, and employee lifecycle issues overlap
Collaboration & Stakeholder Management
* Work closely with HR Directors, acting as the level2/3 ER owner, freeing HRDs to focus on appeals, senior exits, restructures, and strategy
* Provide coaching and support to junior HR colleagues, acting as a developmental step-up role
* Partner with TA and HR leadership on workforce and people risk topics where ER insight is required
CAPBILITIES AND EXPERIENCE
Essential
* Strong UK Employee Relations background but with global exposure to other regions in Europe and APAC
* Proven experience managing grievances, disciplinaries, absence, capability and performance including probation, and flexible working
* Experience reviewing and updating HR policies and manager guidance
* Confidence advising managers directly on ER matters
* Comfortable operating in volume, fast paced and ambiguous environments
Desirable
* Exposure to global or multi country ER environments (EMEA and APAC)
* Experience supporting restructures or redundancy programmes
* Background in HR Operations, Senior Advisor, or HR Manager type roles